Forward-Deployed Product Manager: Customer Impact & Pilots

ICIS; Greater London; On-site; GBP 90,000 - 120,000; Full time

Job summary

ICIS is building the first forward-deployed product team, working directly with chemicals customers to define customer-embedded discovery-led development. You will identify high-value problems, validate solutions quickly, and demonstrate measurable commercial value.

You will lead a cross-functional squad, own customer relationships, and guide initiatives from discovery through pilots to scalable patterns.

Qualifications

• Track record in customer-backed, forward-deployed or embedded product work shipped to complex customer organisations.
• Ability to influence cross-functional teams and senior stakeholders to drive outcomes.
• Experience shipping AI-driven solutions and collaborating with engineering/data science teams.

Responsibilities

• Lead two to three active forward-deployed initiatives with named chemicals customers.
• Deliver the first working proof of concept to a customer within 60 days of joining.
• Drive the first paid pilot to go live within one quarter.
• Own the squad’s discovery and delivery rhythm with weekly customer engagement.
• Create documented playbooks and enablement materials for Sales and platform teams.

Skills

Customer-backed product work

Leadership without authority

Commercial judgment

Technical fluency in AI patterns

Effective communication

Job description

ICIS is building the first forward-deployed product team, working directly with chemicals customers to define customer-embedded discovery-led development. You will identify high-value problems, validate solutions quickly, and demonstrate measurable commercial value.

You will lead a cross-functional squad, own customer relationships, and guide initiatives from discovery through pilots to scalable patterns.