Forward-Deploy Product Leader for Customer Solutions

RELX; Greater London; On-site; GBP 90,000 - 130,000; Full time

Job summary

ICIS in London is building the first forward-deployed product team and this role will lead that effort. Working directly with chemicals customers, you will define what customer-embedded, discovery-led product development looks like by identifying high-value problems, validating solutions quickly, and demonstrating measurable commercial value.

You will lead a cross-functional squad, own customer relationships, and guide initiatives from discovery through pilots to scalable patterns, maintaining

Qualifications

• Track record in customer-back, forward-deployed or embedded product work with measurable outcomes.
• Senior-level customer judgement and trust-building.
• Leadership through influence across cross-functional teams.
• Commercial judgement translating customer reality into product direction.
• Technical fluency to direct delivery with AI production patterns (RAG, evals, agents).
• Comfort working in ambiguity and delivering outcomes.
• Strong written and spoken communication tailored to audiences.
• Alignment with RELX Data Services Mindset and Leadership Excellence.

Responsibilities

• Lead two to three active forward-deployed initiatives with named chemicals customers at any one time.
• Deliver the first working proof of concept to a customer within 60 days of joining.
• Drive the first paid pilot to go live within one quarter.
• Own the squad’s discovery and delivery rhythm with weekly customer engagement.
• Maintain a live discovery view for every initiative.
• Act as the taste gate for outputs; no PRD without a working POC.
• Decide to kill, pivot, or promote discovery tracks based on evidence and value.
• Create documented playbooks for Sales and central productisation teams when patterns are validated.

Skills

Customer-deployed product work

Senior customer judgement

Leadership through influence

Commercial product judgement

Technical fluency with AI patterns

Ambiguity navigation

Clear communication

RELX leadership alignment

Job description

ICIS in London is building the first forward-deployed product team and this role will lead that effort. Working directly with chemicals customers, you will define what customer-embedded, discovery-led product development looks like by identifying high-value problems, validating solutions quickly, and demonstrating measurable commercial value.

You will lead a cross-functional squad, own customer relationships, and guide initiatives from discovery through pilots to scalable patterns, maintaining