Former Tenant Arrears Officer NCCHS

Nottingham City Council; East Midlands; Hybrid; GBP 28,000 - 32,000; Full time

Job summary

A local government authority in the East Midlands is seeking a Former Tenant Arrears Officer to join their Rents team. This role involves providing effective customer-focused debt collection services while ensuring the recovery of outstanding debts. The ideal candidate should have experience in rent collection, knowledge of the UK benefit system, and strong interpersonal skills. The position offers hybrid working and requires demonstration of qualifications in the CV. Closing date for applications is 5th January 2026.

Qualifications

• Experience in rent collection and legal procedures related to debt recovery.
• Understanding of the UK benefit system including Universal Credit and Housing Benefit.
• Proven ability to communicate effectively at all levels.

Responsibilities

• Provide a customer-focused debt collection service.
• Monitor former debt performance and compile reports.
• Assist in reducing debts and managing individual accounts.

Skills

Rent collection experience

Knowledge of UK benefit system

Good interpersonal skills

Customer focus

Problem-solving skills

Ability to make timely decisions

Clear communication

Job description

Role: Former Tenant Arrears Officer

Contract Type: Permanent

Working Hours: 37 hours per week

Worker Type: Hybrid – a mixture of office and home working is to be expected, with an average of 2 days per week in the office

Salary: Grade E – starting salary is £28,598 (level one), raising to £31,022 (level four) per annum

Location: Harvey Road, NG8 3BB

We’ve got an exciting opportunity available for a talented individual to join our Rents team as a Former Tenant Arrears Officer - perhaps this is the opportunity you’ve been looking for? Read on to find out more…

About the Role

This is an exciting opportunity for someone to join the Rents team within Housing Services to provide an effective and customer focused former tenant debt collection service which includes the maximisation of financial income to Nottingham City Council Housing Services, ensuring the effective recovery of outstanding former tenant & leaseholder arrears and debts.

As a Former Tenant Arrears Officer, you will assist the Leasehold and Rechargeable Repairs Manager in monitoring the former debt performance management, including the writing of management information reports and providing detailed statistical analysis as well as compiling local performance indicators on former debt collection. You will play a key role in projects designed to reduce debts and meet targets in all areas of former debt owed and have full case management of individual former debt accounts. We will look to you to act as a point of reference and provide advice, support and expertise to colleagues relating to former debt and arrears matters for the Company.

About You

The ideal candidate will have:

1. Experience in rent collection and pursuing rent arrears including a working knowledge of legal procedures related to end of tenancy notices, rent arrears and other debt recovery.
2. Knowledge of the UK benefit system, including Universal Credit and Housing Benefit
3. Good interpersonal skills and a proven ability to communicate effectively at all levels
4. Highly customer focussed and able to demonstrate problem solving skills
5. Ability to make accurate and timely decisions, often in pressurised situations and to always act tactfully and with sensitivity and courtesy
6. Ability to develop and present written or verbal information in a clear and concise manner

Please ensure you demonstrate clearly how you meet the 6 requirements in your CV & supporting document.

Closing Date: 5th January 2026 (midnight) – Please note there may be occasions where we close the advert before the closing date, and we encourage you to apply as soon as possible.

Interview Date: 19th January 2026 – Please note this is subject to change.