Forklift Driver Customer Service Assistant

Wickes; Dunfermline; On-site; GBP 10,000 - 40,000; Full time

Job summary

Join a forward-thinking company dedicated to enhancing customer experiences while prioritizing safety and efficiency. In this role, you will play a vital part in ensuring smooth operations, from restocking shelves to assisting customers with their needs. With a strong focus on training and development, you'll have the opportunity to grow your career in a supportive environment. Enjoy a comprehensive benefits package, including a competitive salary, bonus potential, and generous leave. If you're passionate about customer service and ready to make a difference, this is the perfect opportunity for you.

Benefits

20% Colleague Discount

Up to 35 Days Annual Leave

Up to 10% Employer Pension Contribution

Cycle to Work Scheme

Life Assurance

Gym Membership Discounts

Cashback Health Scheme

Financial Education & Loans

Qualifications

• Experience in a customer service role is preferred.
• Must hold a valid driving certification.

Responsibilities

• Assist customers and ensure a high level of service.
• Operate a forklift safely and efficiently.

Skills

Customer Service

Forklift Operation

Safety Compliance

Education

Driving Certification

Job description

The Role...

Whatever your role in and around the store, everything you do will be focused on the customer experience. Parking will be a breeze, trolleys in easy reach, help always at hand, stock in the right place, deliveries out on time, and payment met with a smile. While creating a helpful and friendly customer experience, we will be thinking of new ways to reward, develop, and invest in you. You’ll receive all the training, support, and opportunities you need. Think of it as a down-to-earth place to work, where you get to go up in the world.

Safety will be your priority. You will be responsible for the safe and efficient operation of a forklift. As part of the shopfloor team, you will assist in restocking from at-height storage and safely unloading delivery lorries. You will ensure that the vehicle is loaded correctly, the supporting paperwork is carried out, and that at all times the vehicle is driven and maintained to the appropriate standards.

About you...

Every day you’ll be dealing with and assisting customers, so it’s important that you offer every person that walks through our doors a high level of customer service. We look for someone who ideally has experience working in a similar role.

It is essential to hold an appropriate driving certification; please highlight this skill on your CV.

What can we offer you?

You’ll be supported with fantastic learning and development opportunities and have the chance to grow your career with us. Our benefits package includes:

• Salary depending on age: £12.21/hr (21+), £11.51/hr (18-20), £8.47/hr (under 18).
• Up to £300 per month gain share bonus.
• Up to 10% employer pension contribution.
• Up to 35 days of annual leave including 8 bank holidays.

Other financial and wellbeing benefits include: 20% colleague discount, Save-as-you-earn scheme, Cashback health scheme, Cycle to work, Life assurance, Peppy, Aviva Digital GP, Financial Education & loans, Discount platform with savings and cashback at retailers, gym membership discounts.

We aim to create an inclusive workplace with colleagues' wellbeing at the heart of everything we do. If you are interested in flexible working, you can read our flexible working statement here or discuss this during your application process.

Apply now!

*Salary dependent on age.

For adjustments within the application process, please contact us here. If you require reasonable adjustments at the interview stage, inform us when invited. Note: this form is only for reasonable adjustments; general enquiries or CV applications cannot be processed through this link.