Forecasting Lead, Operations & Demand Planning

VELOCITY MOBILE LTD.; Nottingham; Hybrid; GBP 60,000 - 80,000; Full time

Benefits offered by this job

Pension scheme

Bonus

Private medical insurance

Season-ticket loans

Cycle to work scheme

Enhanced parental leave

Job summary

Capital One in Nottingham is seeking a capable Forecasting Manager to lead a small team responsible for producing demand forecasts across Customer Operations. You will oversee medium and long-term forecasts, contribute to budgets and outlooks with Finance, and translate data into clear capacity plans.

The role offers a permanent, hybrid working pattern with core office days in Nottingham; you will collaborate with stakeholders and continuously improve forecast accuracy using Excel-based models

Qualifications

• Experience producing forecasts in an operational environment to deadlines.
• Ability to use Excel-based models for continuous improvement and problem solving.
• Experience coaching and managing a small team to maintain engagement and service.
• Strong stakeholder management skills across multiple areas.

Responsibilities

• Lead a small team to cover the production of all forecasts across operations.
• Produce medium and long-term customer demand forecasts for key contact centre areas and oversee back-office forecasts.
• Contribute to the creation of operating budgets and outlook refreshes with Finance.
• Use planning data, models and insights to provide actionable recommendations.
• Maintain collaborative relationships with stakeholders, becoming a trusted partner.
• Improve forecast quality and accuracy by reviewing tools, models and processes.
• Communicate capacity plan outputs in a clear way.

Skills

Forecasting & demand planning

Team leadership

Stakeholder management

Data analysis

Excel modelling

Tools

Excel

Job description

Capital One in Nottingham is seeking a capable Forecasting Manager to lead a small team responsible for producing demand forecasts across Customer Operations. You will oversee medium and long-term forecasts, contribute to budgets and outlooks with Finance, and translate data into clear capacity plans.

The role offers a permanent, hybrid working pattern with core office days in Nottingham; you will collaborate with stakeholders and continuously improve forecast accuracy using Excel-based models