Football League Operations Manager

Powerleague; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in sports management seeks a Football League Operations Manager to oversee football leagues across London. You will ensure profitability through operational efficiency, exceptional customer service, and by recruiting league teams. This role offers the opportunity to grow sales and enhance the overall customer experience within small-sided football.

Qualifications

• Experience in managing sports leagues or similar environments.
• Strong leadership and communication skills.
• Ability to handle customer complaints effectively.

Responsibilities

• Overseeing and managing multiple football leagues.
• Delivering exceptional customer service and handling enquiries.
• Recruiting and managing league teams to maximize performance.

Skills

Customer Service

Operational Efficiency

Sales Management

Event Management

Job description

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This range is provided by Powerleague. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Are you fanatical about football?

Do you have a love for the small-sided game? At Powerleague we run over 350 5, 6 and 7-a-side football leagues across the country every week.

As a Football League Operations Manager, your role will be to manage and oversee multiple existing small-sided football leagues within a defined area, ensuring that profit targets are achieved through operational efficiency and delivery of a first-class customer experience. You will also proactively identify and build new leagues to grow the sales and profitability of your area.

Key responsibilities of the role include:

• Delivering exceptional customer service when handling enquiries or dealing with potential complaints.
• Recruiting league teams into existing and new leagues to ensure maximum league performance, sales and profitability.
• Managing leads that come in for a league in your area and ensuring conversion rates are as high as possible.
• Scheduling leagues on our booking system ensuring the pricing, league season length and teams are set up correctly from the offset.
• Ensuring all teams are paying match fees or encouraged to sign up for recurring payments.
• Chasing any outstanding match fees owed by teams to ensure this is collected in an appropriate manner.
• Ensuring sufficient equipment is in place and available for all events to run.
• Recruiting, scheduling, booking and managing Event Managers and their officials within your leagues to ensure fixtures go ahead.
• Completing venue visits to complete audits, build relationships with teams and customers and coach event officials.
• Maintaining a good knowledge of venues within the area and keeping accurate records about the venues on our systems.
• Sourcing new venues for leagues, negotiating rates with the venue and managing contract renewals to ensure profitable leagues.
• Assisting in developing and executing new concepts and trials.
• Working with our Marketing team to identify support required within your area.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

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