Lead Operations Manager

Genius Sports; London; On-site; GBP 40,000 - 70,000; Full time

Job summary

Genius Sports, a leader in sports technology, is seeking an Operations Manager for their SAOT division. This role involves stakeholder management, oversight of live data tracking, and operational support for major sports leagues. The candidate must have strong knowledge of football and previous experience in high-pressure environments. Competitive salary, health insurance, and opportunities for flexible working are offered, alongside support for personal development.

Benefits

Health insurance

Skills training

Social events

Qualifications

• Fluency in English required.
• Significant experience managing stakeholder relationships.
• Excellent knowledge of football rules.

Responsibilities

• Engage with stakeholders and manage feedback.
• Oversee success of operations and track data discrepancies.
• Offer operational support during game days.

Skills

Stakeholder management

Attention to detail

Ability to work under pressure

Job description

A bit about us

Do you want to join one of the world’s fastest growing sports technology companies?

Genius Sports is at the epicentre of the global network connecting sports, brands and fans through official live data. Our mission is simple. We champion a more sustainable sports data ecosystem that benefits all parties.

We’re looking for enthusiastic and ambitious people to join our talented team.

If you see yourself becoming part of a global family building the future of sports entertainment together, then come and grow with us.

We put trust in our people to deliver the difference for our clients around the world . It’s why many of the world’s largest leagues & federations such as the NFL, English Premier League, FIBA and NCAA choose to work with Genius Sports.

The Role

We are looking for a professional individual who can successfully lead as a SAOT Operations Manager (Tracking /Semi Automated Offside Technology). The Manager will work closely with the key stakeholders (external and internal), and other Games Operations Specialists to ensure the partnership's success. They will assist the team to process live tracks, validate sports-specific markings and events, handle day-to-day activities, develop, and implement future strategies, and to work closely with department leadership to meet expectations and objectives.

Main Responsibilities:

• Have a strong focus on engaging with stakeholders, managing feedback, and overseeing the success of the partnership.
• Master and have complete command over the entire tracking and event system and processes.
• Be the knowledge bank for game operations to identify and troubleshoot system failures.
• Influence operational staffing decisions in synchronization with engineering development and client service-level agreements.
• Evaluate data discrepancies.
• Maintain and develop documentation.
• Offer operational support on game days.
• Collaborate with a large and diverse international staff of peers.

Required Experience:

• Fluency in English.
• Previous significant experience managing key stakeholder relationships (both external and internal).
• Excellent knowledge of football and the rules.
• Ability to work in a highly pressurised environment.
• Knowledge and experience with definitional sports terms and markings.
• Prior experience with making time-critical judgment calls regarding live data processing and engineering support.
• Prior experience collaborating live with remote colleagues.
• Understanding of the current landscape and recent past of major professional sports leagues.
• A strong tolerance for repetitive tasks.
• Attention to detail, speed, and accuracy are essential.

Other Desired Qualifications:

• Previous experience in a live broadcast production and video replay environment across a range of sports (ideally football).
• Previous experience in broadcast graphics.
• Previous experience in offsite officiating.
• Ability to present opinions in a group setting.
• Strong desire and aptitude to learn new skills as well as build on top of current strengths.
• Accountable to self-prioritise current and upcoming workloads.

Additional Position Details:

• Must be able to start immediately / with minimal notice.
• Must be able and available to work evenings, weekends, and holidays.
• Must be able and available to work according to the various sporting league schedules, which includes holidays during the regular season (including day after Christmas Day (Boxing Day) and New Year's Day).
• Must possess flexibility, including early morning and late evenings.

What’s in it for you?
As well as a competitive salary and annual leave allowance, our benefits include health insurance, skills training and much more, depending on the location. We also offer a host of softer benefits, including many social events throughout the year such as summer and winter holiday parties, monthly team building events, sports tournaments, charity days and wellbeing activities.

How we work
We have adapted a forward-thinking ‘Ways of Working’ framework, which sets out (amongst other things) the opportunities for Geniuses to work flexibly, remotely and on working holidays. It affects different teams and locations differently, so please ask for further information in how it would work with this role.
Our employees are empowered to stretch the boundaries of what’s achievable, always reaching further and pushing the edges to see what gives. We collaborate, we innovate, and we celebrate. We will continue to grow as an organisation and continue to invest in our highly talented and diverse team of Geniuses.

Genius Sports is proud to be an equal opportunities employer. We recognize and celebrate the benefits that a diverse and inclusive workforce bring to our business, our customers and our staff. We welcome and will consider all applications regardless of age, different abilities or disability, gender re-assignment, marriage, pregnancy, maternity, race or nationality, religion or belief, sex and sexual orientation (and any other applicable status). Please let us know when you apply if you need any assistance during the recruiting process due to a disability.