Food Technologist — NPD & Technical Account Lead

The People Co; South Nutfield; On-site; GBP 32,000 - 46,000; Full time

Job summary

The People Co is seeking a Food Technologist to join its technical team in the United Kingdom. You will support day-to-day technical management of customer accounts, ensuring products meet food safety, quality, and customer requirements.

You will liaise with manufacturers, suppliers, and internal teams to drive NPD, maintain documentation, review packaging, investigate complaints, and assist with audits and compliance.

Qualifications

• HACCP and food safety principles knowledge.
• Understanding of BRC standards and quality management systems.
• Experience managing product specifications and technical documentation.

Responsibilities

• Manage day-to-day technical activities for allocated customer accounts ensuring customer, legal, quality, and food safety requirements are met at all times.
• Support Own Label and Branded New Product Development projects from concept through to launch, ensuring all technical documentation is completed accurately and on time.
• Maintain customer specifications, technical documentation, online portals, questionnaires, certificates, and compliance records.
• Review and approve artwork, packaging, and product information to ensure compliance with current legislation and customer standards.
• Monitor product quality and specification compliance, supporting continuous improvement initiatives where required.
• Investigate customer complaints, conduct root cause analysis, and coordinate corrective actions to achieve timely resolution.
• Support customer audits, technical visits, meetings, and ongoing customer relationship management activities.
• Collaborate with internal stakeholders, manufacturing sites, suppliers, and co-manufacturers to ensure customer expectations are achieved.
• Provide technical support across the business, helping to retain existing business and support new commercial opportunities.
• Participate in food safety, quality, compliance, sensory evaluation, and product assessment activities.
• Support technical projects, product withdrawals, recalls, and other business-critical activities as required.
• Contribute to process improvements and promote best practice across technical, quality, and compliance functions.

Skills

Analytical skills

Problem-solving

Attention to detail

Organisation & planning

Communication skills

Stakeholder management

Driving licence

Education

Degree in Food Science/Technology/Nutrition

Job description

The People Co is seeking a Food Technologist to join its technical team in the United Kingdom. You will support day-to-day technical management of customer accounts, ensuring products meet food safety, quality, and customer requirements.

You will liaise with manufacturers, suppliers, and internal teams to drive NPD, maintain documentation, review packaging, investigate complaints, and assist with audits and compliance.