Food Technologist - QA & NPD Support (On-site UK)

English Provender Company; Thatcham; On-site; GBP 32,000 - 39,000; Full time

Job summary

English Provender Company in Thatcham is seeking a Food Technologist to provide technical support under the Technical Manager, liaising with suppliers and customers on technical requirements. This on-site role is permanent and full-time.

You will handle customer requests, investigate complaints, maintain health and safety standards, and work with NPD and Commercial teams to ensure compliant product launches.

Responsibilities

• Respond to customer requests promptly and accurately.
• Investigate customer complaints and prepare monthly KPI reports.
• Maintain health and safety standards and comply with legislation.
• Highlight hazards, near misses, and accidents, and promote safe practices.
• Provide technical support to the company and customers within role scope.
• Assist in developing/updating policies to meet new legislation and customer requirements.
• Support audits and third-party inspections with the technical team.
• Contribute to KPI reviews to ensure customer satisfaction.
• Keep updated on legislation to ensure compliance and communicate changes internally.
• Assist in benchmarking products for technical compliance.
• Collaborate with NPD and Commercial to support launches and ensure nutrition/shelf-life analyses.
• Prepare Quality Attribute sheets and other technical documentation as required by customers.

Job description

English Provender Company in Thatcham is seeking a Food Technologist to provide technical support under the Technical Manager, liaising with suppliers and customers on technical requirements. This on-site role is permanent and full-time.

You will handle customer requests, investigate complaints, maintain health and safety standards, and work with NPD and Commercial teams to ensure compliant product launches.