Food Team Leader: Elevate Service, Standards & Results

Marks and Spencer; Craigavon; On-site; GBP 27,000 - 35,000; Full time

Job summary

Marks & Spencer is seeking a Team Manager in Food to lead from the front on the shop floor, setting high standards and inspiring your team to deliver standout service and strong commercial results.

You’ll be a confident people-first leader who thrives in a fast-paced retail environment, empowering colleagues, coaching performance, and driving continuous improvement in service, availability and safety.

Qualifications

• Proven experience leading teams in fast-paced retail or customer-focused environments.
• Strong commercial awareness; use data and insight to drive results.
• Ability to coach, develop and performance-manage with clarity and empathy.
• Confident in constructive, sometimes difficult conversations.
• Resilient, adaptable mindset with energy to lead through change.
• Digital confidence and openness to new ways of working.
• Natural role model for great service, inclusion and M&S behaviours.

Responsibilities

• Lead from the front on the shop floor, setting pace and standards.
• Inspire and manage a multi-skilled team to deliver standout service and strong commercial results.
• Own standards, safety, availability and operational excellence.
• Use data and insight to continuously improve store performance.
• Support colleague development and performance conversations.

Skills

Team leadership

Commercial awareness

Coaching & development

Performance management

Change resilience

Digital confidence

Customer service excellence

Inclusion & service

Job description

Marks & Spencer is seeking a Team Manager in Food to lead from the front on the shop floor, setting high standards and inspiring your team to deliver standout service and strong commercial results.

You’ll be a confident people-first leader who thrives in a fast-paced retail environment, empowering colleagues, coaching performance, and driving continuous improvement in service, availability and safety.