Food Retail Customer Assistant - Fast-Paced & Digital-Savvy

Marks & Spencer; Cardiff; On-site; GBP 17,000 - 21,000; Full time

Job summary

Marks & Spencer in the UK is seeking a Customer Assistant in our Food section to be at the frontline of retail, delivering service at pace while meeting high customer demand.

You’ll be a down-to-earth team member who uses Sparks App and in-store devices to help customers find products, make recommendations and ensure a seamless shopping experience.

This frontline role offers growth opportunities during peak season and requires flexibility across store areas.

Qualifications

• Customer-focused service experience.
• Comfort with using digital tools to assist customers.
• Ability to work in a fast-paced retail environment.

Responsibilities

• thrive under pressure to deliver five-star service at pace.
• Confidently recommending and selling our newest food products to customers.
• Utilise Sparks App and in-store devices to enhance the customer experience.
• Be a team player and flexible across store areas to meet changing demands.

Skills

Customer service

Retail experience

Digital literacy

Tools

Sparks App

In-store devices

Job description

Marks & Spencer in the UK is seeking a Customer Assistant in our Food section to be at the frontline of retail, delivering service at pace while meeting high customer demand.

You’ll be a down-to-earth team member who uses Sparks App and in-store devices to help customers find products, make recommendations and ensure a seamless shopping experience.

This frontline role offers growth opportunities during peak season and requires flexibility across store areas.