Food Hall Store Manager — Lead Teams, Elevate Service

Sainsbury’s Group; England; On-site; GBP 42,000 - 54,000; Full time

Benefits offered by this job

Discount card

Annual bonus

Free food and hot drinks

Generous holiday entitlement

Pension contributions match

Sainsbury's share scheme

Wellbeing support

Cycle to Work scheme

Gym membership offers

Colleague networks

Job summary

Sainsbury’s Group is seeking a hands-on Food Manager to lead store operations, coach teams and drive excellent customer service. You’ll model high standards, manage performance, and ensure daily processes run smoothly to meet our customers’ needs.

You will oversee scheduling, safety, and KPI delivery in a fast-paced, high-volume environment, with a focus on delivering a rewarding shopping experience and supporting colleagues through effective leadership and development.

Qualifications

• Previous line management in a fast-paced operational environment.
• Delivers brilliant customer service and coaches a team to do the same.
• Delivers KPIs or other performance indicators.
• Can manage disciplinaries, performance issues or other employee relations matters.
• Leads operations and can operate independently when senior managers are absent.
• Proven track record of delivering exceptional customer experiences and coaching others to raise the bar.
• Experience leading teams in dynamic, customer-facing environments.
• Leadership in high-volume, fast-paced retail/food service/hospitality settings.
• Experience delivering a range of KPIs including sales, stock, customer satisfaction and colleague engagement.
• Experience managing complex people matters, including performance and absence.

Responsibilities

• Role modelling and coaching for high standards and efficiency across the whole food hall.
• Managing compliance to processes whilst bringing the passion and flare for great shop keeping and customer service.
• Ensure every customer gets the food they want when they shop with us to help ensure we are the first choice for food.
• People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.
• At times you will assume overall responsibility for running the store, giving direction and support to deliver for the customer.

Skills

Leadership

Coaching

Customer service

KPI delivery

Disciplinaries

People management

Scheduling

Operational leadership

Job description

Sainsbury’s Group is seeking a hands-on Food Manager to lead store operations, coach teams and drive excellent customer service. You’ll model high standards, manage performance, and ensure daily processes run smoothly to meet our customers’ needs.

You will oversee scheduling, safety, and KPI delivery in a fast-paced, high-volume environment, with a focus on delivering a rewarding shopping experience and supporting colleagues through effective leadership and development.