Food Hall Operations Lead & Team Coach

Retail; Farnham; On-site; GBP 32,000 - 48,000; Full time

Benefits offered by this job

Discount card

Annual bonus

Free food & drinks

Holiday entitlement

Pension matching

Share scheme

Wellbeing support

Colleague networks

Cycle to Work

Gym discounts

Job summary

Sainsbury's is seeking a Food Manager to role model high standards across the food hall and coach the team to deliver outstanding customer service. You will manage compliance, scheduling, and pay, and step up to run the store when required, providing direction and support to colleagues to meet customer needs.

We value leaders with line-management experience in fast-paced environments, a track record of strong KPI delivery, and the ability to handle disciplinary matters with fairness while

Qualifications

• Track record of delivering exceptional customer experiences and coaching others.
• Experience leading teams in dynamic, customer-facing environments.
• Leadership in high-volume, fast-paced operations.
• Proven success delivering KPIs across sales, stock, customer satisfaction.
• Experience managing complex people matters with fairness.

Responsibilities

• Role modelling and coaching for high standards and efficiency across the whole food hall.
• Managing compliance to processes whilst bringing the passion and flare for great shop keeping and customer service.
• Ensure every single one of our customers gets the food they want when they shop with us to help ensure we are the first choice for food.
• People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.
• At times you will assume overall responsibility for running the store, making sure that all colleagues are given direction and support to deliver for the customer.

Skills

People management

Customer service

KPI tracking

Disciplinary handling

Operations leadership

Job description

Sainsbury's is seeking a Food Manager to role model high standards across the food hall and coach the team to deliver outstanding customer service. You will manage compliance, scheduling, and pay, and step up to run the store when required, providing direction and support to colleagues to meet customer needs.

We value leaders with line-management experience in fast-paced environments, a track record of strong KPI delivery, and the ability to handle disciplinary matters with fairness while