Food Hall Operations Manager

Sainsbury’s Group; Royal Tunbridge Wells; On-site; GBP 32,000 - 52,000; Full time

Benefits offered by this job

Discount card

Annual bonus

Free food and hot drinks

Pension contribution matching

Share scheme

Wellbeing support

Colleague networks

Cycle to Work scheme

Special offers on gym memberships

Job summary

Sainsbury's Group in Royal Tunbridge Wells is seeking an experienced Food Manager to lead a busy store and drive excellence in service and operations. You will coach teams, manage performance, and ensure accurate scheduling and pay, with the possibility to run the store end-to-end when required.

You will also focus on delivering key KPIs, ensuring compliance and a safe, welcoming shopping environment for customers.

Qualifications

• Previous line management responsibilities in a fast-paced, operational environment.
• Provides brilliant customer service and coaches a team to do the same.
• Delivers KPIs or other performance indicators.
• Can manage disciplinaries, performance issues or similar employee relations issues.
• Leads operations and can run the store alone in the absence of senior management.
• Experience leading teams in a dynamic, customer-facing environment with coaching.
• Proven success delivering a range of KPIs from sales to customer satisfaction.
• Experience managing complex people matters with fairness.

Responsibilities

• Role modelling and coaching for high standards and efficiency across the whole food hall.
• Managing compliance to processes whilst driving passion for shop keeping and customer service.
• Ensure customers get the food they want, keeping us top choice for food.
• People management including performance, disciplinaries, scheduling and pay.
• Occasionally take overall responsibility for running the store and directing colleagues.

Skills

Leadership

Customer service

People management

KPI delivery

Operational excellence

Job description

Sainsbury's Group in Royal Tunbridge Wells is seeking an experienced Food Manager to lead a busy store and drive excellence in service and operations. You will coach teams, manage performance, and ensure accurate scheduling and pay, with the possibility to run the store end-to-end when required.

You will also focus on delivering key KPIs, ensuring compliance and a safe, welcoming shopping environment for customers.