Food Hall Manager: Lead Operations & Service Excellence

Sainsbury's; Lancashire; On-site; GBP 40,000 - 56,000; Full time

Benefits offered by this job

Discount card

Annual bonus scheme

Free food and hot drinks

Generous holiday entitlement

Pension—matching contributions

Sainsbury's share scheme

Wellbeing support

Cycle to Work

Gym offers

Job summary

Sainsbury's is seeking a senior manager to lead and coach store teams, ensuring outstanding customer service and seamless daily operations. You will model high standards, drive performance against KPIs, and take responsibility for delivering for customers in a busy retail environment.

The role emphasizes people management, scheduling, disciplinary handling, and guiding store operations to maintain an exceptional shopping experience for customers.

Qualifications

• Experience leading teams in fast-paced, customer-facing environments.
• Proven ability to drive performance against KPIs across store operations.
• Strong coaching and development mindset for team members.
• Ability to manage complex people matters with fairness and consistency.

Responsibilities

• Role modelling and coaching for high standards and efficiency across the whole food hall.
• Managing compliance to processes whilst bringing passion and flair for great shop keeping and customer service.
• Ensure every customer gets the food they want when they shop with us to help ensure we are the first choice for food.
• People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.
• At times you will assume overall responsibility for running the store, providing direction and support to deliver for the customer.

Skills

Leadership

Customer service

KPI delivery

People management

Store operations

Job description

Sainsbury's is seeking a senior manager to lead and coach store teams, ensuring outstanding customer service and seamless daily operations. You will model high standards, drive performance against KPIs, and take responsibility for delivering for customers in a busy retail environment.

The role emphasizes people management, scheduling, disciplinary handling, and guiding store operations to maintain an exceptional shopping experience for customers.