Food Frontline Associate — Fast-Paced Service Pro

Marks & Spencer Plc; Greater London; On-site; GBP 1,240,000 - 1,515,000; Part time

Job summary

Marks & Spencer plc is hiring a Customer Assistant in our Food section. You'll be at the frontline, delivering five-star service at pace and supporting store operations in busy periods. You’ll use Sparks App and in-store devices to help customers find products and complete purchases.

Flexibility is key for early shifts, and you’ll move across store areas to meet changing demand while upholding M&S standards and customer care every time they shop with us.

Qualifications

• Experience in retail customer service.
• Ability to work early mornings.
• Comfort with digital tools and devices.

Responsibilities

• Assist customers in-store and answer questions.
• Sell food products and upsell where possible.
• Utilise Sparks App and store devices to help customers.
• Maintain store standards and shelves during shifts.
• Be flexible to work across store areas.

Skills

Customer service

Team player

Digital literacy

Flexibility

Tools

Sparks App

In-store devices

Job description

Marks & Spencer plc is hiring a Customer Assistant in our Food section. You'll be at the frontline, delivering five-star service at pace and supporting store operations in busy periods. You’ll use Sparks App and in-store devices to help customers find products and complete purchases.

Flexibility is key for early shifts, and you’ll move across store areas to meet changing demand while upholding M&S standards and customer care every time they shop with us.