Food Frontline Associate – Fast-Paced & Digital-Savvy

Marks & Spencer; Douglas; On-site; GBP 18,000 - 23,000; Full time

Job summary

Marks & Spencer is hiring a Customer Assistant in our Food section to be on the frontline, delivering five-star service and helping customers find and buy our latest food products. The role requires resilience, a practical mindset, and the ability to work in a high-pressure environment when the store is busiest.

You will be a brand ambassador, confidently recommending products and using Sparks App and in-store devices to enhance the customer experience while working across different store areas.

Qualifications

• Role requires passion for delivering five-star service in a fast-paced retail setting.
• Able to use digital tools (apps and in-store devices) to assist customers.
• Comfortable working across store areas and adapting to changing demands.

Responsibilities

• Assist customers with knowledge of M&S Food products and recommendations.
• Deliver high-energy service during peak store times and busy periods.
• Support across store areas, maintain stock and merchandising standards.
• Engage as a reliable brand ambassador, promoting new food products.

Skills

Customer service

Digital literacy

Teamwork

Flexibility

Job description

Marks & Spencer is hiring a Customer Assistant in our Food section to be on the frontline, delivering five-star service and helping customers find and buy our latest food products. The role requires resilience, a practical mindset, and the ability to work in a high-pressure environment when the store is busiest.

You will be a brand ambassador, confidently recommending products and using Sparks App and in-store devices to enhance the customer experience while working across different store areas.