Food Frontline Associate — Fast-Paced Customer Service

Marks and Spencer; Hedge End; On-site; GBP 14,000 - 21,000; Part time

Job summary

Marks & Spencer is seeking a Customer Assistant in our Food section to be at the frontline, delivering excellent service and product knowledge. The role involves working with speed and accuracy, assisting customers, and promoting our newest food items.

You’ll use Sparks App and in-store tech to enhance the shopping experience and support a high-energy team across multiple store areas. Ideal candidates are flexible, team players who handle peak times with resilience and a positive attitude,

Qualifications

• Customer-focused service delivery with pace and accuracy.
• Ability to work across store areas and adapt to demand.
• Comfort with digital tools used to enhance the shopping experience.

Responsibilities

• Deliver five-star service at pace during busy periods.
• Promote and sell new food products to customers.
• Utilise Sparks App and in-store devices to assist shoppers.
• Collaborate with teammates to maintain smooth store operations.

Skills

Customer service

Teamwork

Digital tools

Store operations

Tools

Sparks App

Job description

Marks & Spencer is seeking a Customer Assistant in our Food section to be at the frontline, delivering excellent service and product knowledge. The role involves working with speed and accuracy, assisting customers, and promoting our newest food items.

You’ll use Sparks App and in-store tech to enhance the shopping experience and support a high-energy team across multiple store areas. Ideal candidates are flexible, team players who handle peak times with resilience and a positive attitude,