Food Frontline Assistant - Fast-Paced Customer Service

Marks & Spencer Group; England; On-site; GBP 12,000 - 15,000; Part time

Job summary

Marks & Spencer Group is seeking a Customer Assistant for our Food section. You will be the frontline representative, delivering fast, friendly service and promoting fresh products to customers.

The role requires resilience, confidence with digital tools, and the ability to adapt across store areas to meet demand. Candidates should be customer-focused, collaborative, and ready to work a dynamic shift pattern that may include peak shopping periods.

Qualifications

• Customer-focused and able to thrive under pressure.
• Willingness to learn product knowledge and assist customers.
• Comfortable using Sparks App and in-store devices to enhance service.

Responsibilities

• Deliver five-star service at pace during peak times.
• Promote and sell new food products to customers.
• Collaborate with teammates to maintain a high-energy store environment.
• Be flexible to work across different store areas as needed.

Skills

Customer service

Digital literacy

Teamwork

Adaptability

Job description

Marks & Spencer Group is seeking a Customer Assistant for our Food section. You will be the frontline representative, delivering fast, friendly service and promoting fresh products to customers.

The role requires resilience, confidence with digital tools, and the ability to adapt across store areas to meet demand. Candidates should be customer-focused, collaborative, and ready to work a dynamic shift pattern that may include peak shopping periods.