Food Frontline Assistant — Fast-Paced Customer Service

Marks & Spencer Plc; Eight Ash Green; On-site; GBP 17,000 - 21,000; Full time

Job summary

Marks & Spencer plc is seeking a Customer Assistant in our Food section. You will be frontline with a focus on excellent service, selling latest products, and using Sparks App to assist customers.

You will thrive in a fast-paced store, be flexible to work across different areas, and contribute to a high-energy team. This role involves late nights and potential full-time hours during peak weeks, and requires 18+ eligibility and UK work authorization.

Qualifications

• Must be 18 or older due to health and safety legislation.
• Eligible to work in the UK.

Responsibilities

• Deliver five-star service at pace in a high-pressure retail environment.
• Confidently recommend and sell product ranges to customers.
• Utilise Sparks App and in-store devices to enhance the customer experience.
• Work across various areas of the store and adapt to changing demands.
• Help drive store growth through proactive customer engagement.

Skills

Customer service

Teamwork

Digital literacy

Resilience

Flexibility

Tools

Sparks App

In-store devices

Job description

Marks & Spencer plc is seeking a Customer Assistant in our Food section. You will be frontline with a focus on excellent service, selling latest products, and using Sparks App to assist customers.

You will thrive in a fast-paced store, be flexible to work across different areas, and contribute to a high-energy team. This role involves late nights and potential full-time hours during peak weeks, and requires 18+ eligibility and UK work authorization.