Food Customer Specialist - Fast-Paced Service

Marks and Spencer; Wirral; On-site; GBP 1,240,000 - 1,653,000; Part time

Job summary

Marks and Spencer is seeking a Customer Assistant in our Food section. You’ll be on the frontline, delivering five-star service at pace and supporting store operations with a flexible, team-focused approach.

As a frontline role, you’ll confidently recommend and sell our newest food products, embracing the high-pressure retail environment while using Sparks App and in-store devices to enhance the customer experience.

Qualifications

• Experience in delivering friendly, five-star customer service.
• Comfort with using digital tools (e.g., Sparks App) to assist customers.
• Team player with a positive, can-do attitude.
• Flexible to work across different store areas and shifts.

Responsibilities

• Provide excellent customer service in the Food department and assist customers with product knowledge.
• Recommend and sell new food products to customers to drive sales.
• Operate with pace during busy periods while staying helpful and calm.
• Collaborate with colleagues to maintain a clean, engaging store environment.

Job description

Marks and Spencer is seeking a Customer Assistant in our Food section. You’ll be on the frontline, delivering five-star service at pace and supporting store operations with a flexible, team-focused approach.

As a frontline role, you’ll confidently recommend and sell our newest food products, embracing the high-pressure retail environment while using Sparks App and in-store devices to enhance the customer experience.