Food Customer Assistant - Fast-Paced & Digital

Marks and Spencer; Coventry; On-site; GBP 12,000 - 15,000; Part time

Job summary

Marks & Spencer is seeking a Customer Assistant in our Food section. You’ll be frontline, delivering fast, friendly service and sharing knowledge of our Food products with customers. You’ll work across shifts in a busy store, using Sparks App and in-store devices to assist shoppers and ensure they get what they want when they need it.

This role emphasizes customer focus, resilience, and teamwork in a high-pressure environment, with opportunities to grow as part of a leading retailer.

Qualifications

• Customer-focused approach with a positive attitude.
• Ability to deliver excellent service under pressure.
• Willingness to work as part of a team in a fast-paced setting.

Responsibilities

• Provide five-star service at pace to customers.
• Advise on M&S Food products and promotions.
• Utilise Sparks App and in-store devices to enhance the experience.
• Be flexible across different store areas as demands change.
• Support a high-energy environment and drive sales growth.

Skills

Customer service

Communication

Teamwork

Adaptability

Retail knowledge

Tools

Sparks App

In-store devices

Job description

Marks & Spencer is seeking a Customer Assistant in our Food section. You’ll be frontline, delivering fast, friendly service and sharing knowledge of our Food products with customers. You’ll work across shifts in a busy store, using Sparks App and in-store devices to assist shoppers and ensure they get what they want when they need it.

This role emphasizes customer focus, resilience, and teamwork in a high-pressure environment, with opportunities to grow as part of a leading retailer.