Food Customer Associate – Fast-Paced, Flexible Hours

Marks & Spencer Plc; High Wycombe; On-site; GBP 12,000 - 15,000; Full time

Job summary

Marks & Spencer Plc is seeking a Customer Assistant in Food to be at the frontline, delivering five-star service at pace and confidently recommending new products. You’ll thrive under pressure and be ready to work across store areas, including peak hours during festive periods, using Sparks App and in-store devices to assist customers.

The role emphasizes resilience, team collaboration, and a proactive attitude to meet customer demand in a busy retail environment.

Qualifications

• Customer-focused, able to stay calm under pressure.
• Comfortable using digital tools and apps.
• Flexible to work across store areas and shift patterns.

Responsibilities

• Sell and upsell M&S Food products to customers.
• Utilise Sparks App and in-store devices to enhance customer experience.
• Work as part of a collaborative, high-energy team to maintain service levels during busy periods.
• Support store operations and adapt to changing store demands.

Skills

Customer service

Team player

Digital competency

Adaptability

Job description

Marks & Spencer Plc is seeking a Customer Assistant in Food to be at the frontline, delivering five-star service at pace and confidently recommending new products. You’ll thrive under pressure and be ready to work across store areas, including peak hours during festive periods, using Sparks App and in-store devices to assist customers.

The role emphasizes resilience, team collaboration, and a proactive attitude to meet customer demand in a busy retail environment.