Festive Food Customer Assistant — Fast-Paced Flexible Hours

MS; Fort William; On-site; GBP 18,000 - 24,000; Full time

Job summary

Marks & Spencer is hiring a Customer Assistant in our Food section. You’ll be at the frontline, delivering five-star service at pace, and using Sparks and in-store devices to help customers find and enjoy our latest food products.

You’ll thrive in a high-pressure retail environment, stay resilient, and work across areas of the store. Being a team player with a can-do attitude is essential.

Qualifications

• Customer service experience preferred.
• Willingness to work in a fast-paced retail environment.
• Confidence in using digital tools and in-store devices.
• Flexible to work across store areas and shifts.

Responsibilities

• Assist customers with product knowledge and recommendations.
• Handle checkout processes and upsell where appropriate.
• Collaborate with team to maintain store standards.

Skills

Customer service

Sales skills

Team player

Digital literacy

Tools

Sparks app

POS systems

Job description

Marks & Spencer is hiring a Customer Assistant in our Food section. You’ll be at the frontline, delivering five-star service at pace, and using Sparks and in-store devices to help customers find and enjoy our latest food products.

You’ll thrive in a high-pressure retail environment, stay resilient, and work across areas of the store. Being a team player with a can-do attitude is essential.