Food Customer Assistant – Fast-Paced & Digital-Savvy

Marks & Spencer Plc; Dumbarton; On-site; GBP 12,000 - 17,000; Full time

Job summary

Marks & Spencer Plc is seeking a Customer Assistant in our Food section to be at the frontline of our busy store. You will deliver five-star service at pace, share knowledge of M&S Food products, and actively engage customers to meet demand with enthusiasm.

We value resilience, team spirit, and digital confidence, using Sparks App and in-store devices to enhance shopping. Flexibility across store areas and shifts is essential for success.

Qualifications

• Experience delivering great customer service in a fast-paced environment.
• Ability to stay calm and professional under pressure.
• Comfort using digital tools to assist customers.

Responsibilities

• Provide five-star service to customers at pace.
• Recommend and sell new food products to customers.
• Act as a brand ambassador and support store growth.
• Be flexible across store areas and shifts.
• Utilise Sparks App and in-store devices to enhance customer experience.

Skills

Customer service

Team player

Digital tools

Tools

Sparks App

Job description

Marks & Spencer Plc is seeking a Customer Assistant in our Food section to be at the frontline of our busy store. You will deliver five-star service at pace, share knowledge of M&S Food products, and actively engage customers to meet demand with enthusiasm.

We value resilience, team spirit, and digital confidence, using Sparks App and in-store devices to enhance shopping. Flexibility across store areas and shifts is essential for success.