Food & Beverage Team Member

Heacham Manor Hotel (P); Heacham; On-site; GBP 12,000 - 15,000; Part time

Job summary

Heacham Manor Hotel is seeking a Food & Beverage Team Member - Evenings to join our hospitality team on Norfolk's coast. You will assist in delivering warm, attentive service in a historic country-house setting.

Responsibilities include guest engagement, serving meals and drinks, processing payments, and upholding cleanliness and hygiene standards. Training will be provided and there are opportunities to support weddings and events.

Qualifications

• Excellent customer-facing skills and a friendly manner.
• Ability to work in a fast-paced dining environment.
• Basic cash handling and point-of-sale experience.

Responsibilities

• Engage with guests and deliver excellent customer service.
• Serve food and drinks across hotel outlets and clear tables.
• Handle card and cash payments following procedures.
• Maintain cleanliness and set dining areas for service.
• Assist with setup for weddings and events.
• Follow food hygiene, safety, and company policies.

Skills

Customer service

Communication

Cash handling

Teamwork

Education

Food Hygiene Certificate (Desirable)

Job description

Job Title:

Food & Beverage Team Member - Evenings

Part of the Searles Leisure Group, Manor Hotel is a beautifully restored, Grade II-listed country house hotel located on the stunning North West Norfolk coast. Originally built in 1582, the hotel blends rich history with modern comfort, offering guests a relaxing and memorable retreat. With 52 bedrooms ranging from cosy cottage rooms to luxurious suites, Heacham Manor provides something for every type of visitor.

Job Purpose

As a Food and Beverage Team Member you will be an enthusiastic and energetic individual and part of the wider Food & Beverage team. This role is customer focused within a fast- paced environment, the post holder will therefore have good communication skills and a passion for delivering excellent customer service.

Key Responsibilities

• Engaging with the customers, providing excellent customer service.
• Serving Food and Drink, across different outlets at the hotel, in line with the principles of the 8 steps of service. Clear tables promptly as required.
• Handling card and cash payments in line with company cash handling procedures.
• Ensure the Dining areas are prepared, clean and fully set for service as detailed by the procedure. Maintain a clean and tidy work area at all times.
• Assist with the setup of the function rooms, bar & restaurant for weddings and events.
• To follow the relevant Company and Department Procedures and adhere to all Food Hygiene and Health & Safety requirements.
• To maintain knowledge of the complete menu including daily specials, and any special events within the establishment.
• Report all technical and quality faults to Supervisors/ Management.
• Comply to all regulations and policies such as Data Protection Act, Health & Safety and Safeguarding, ensure a safe working environment for all staff members.
• To complete any in-house training as required and participate in team meetings.
• To act as an ambassador for the business and ensure that the Company is promoted externally on all occasions.
• To perform any other duties as required.
• Support the company’s mission and objectives through compliance to Policies and Procedures.

Key Relationships

• Food and Beverage Team including supervisors
• Food and Beverage Front of House Manager
• Events Manager

Education, Training & Experience

• Teamwork skills and the ability to act as the public face of the business
• Computer literate
• Previous Experience within a similar setting desirable but training will be given.
• Food Hygiene Certificates (Desirable)

Disposition & requirements

• Full valid Driving Licence for UK (Desirable)
• Flexible Schedule, for Working hours
• Maintain a professional standard of work attire.
• Standard full length black trousers or skirt, company shirt/top
• Mid to long length hair must be neatly tied back
• Jewellery kept to minimum, No chipped nail polish.
• Closed toe formal black shoes
• Excellent Customer Service
• Strong Work Ethic, Organised with Good Timekeeping Skills
• Enthusiastic and Energetic Team Play
• Works well in a fast-paced environment
• Polite and well-mannered with good communication skills

Hours of Work

20 hours yearly average, permanent contract.