Retail Catering Team Member

Warner Hotels; Lowestoft; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Free gym & leisure facilities

60% discounted onsite food

Pension scheme

Career development through external &

28 days annual leave

Cycle to Work Scheme

20% Warner/Butlins/Haven discounts

Life Assurance

Free on-site parking

Family friendly policies

Refer a friend scheme

Aslan rewards portal

Discount platform access

Wage on demand via Aslan

Employee Assistance Programme

L&G Care Concierge

Long Service Awards

Job summary

Gunton Hall, part of the Warner Hotels Group, is hiring a Retail Catering Team Member. You will greet and serve guests, clear tables, and assist in bars as part of the Food & Beverage team at Warner Hotels.

The role supports the guest journey from arrival to departure and offers development opportunities. We provide extensive benefits, including gym access, discounts, pension, and career development through qualifications and in-house training.

Qualifications

• A passion for food and drink.
• Willingness to learn and improve knowledge on customer service, our products and tailored selling.
• A people person who would put the guest journey at the heart of everything they do.

Responsibilities

• Greet and serve guests.
• Clear tables.
• Serve guests in one of our Bars.
• Support the guest journey from arrival to departure.

Skills

Food & Beverage passion

Customer service focus

Team player

Job description

Join our team at Gunton Hall, part of the Warner Hotels Group. This 212-bedroom coastal hotel has a rural feel, surrounded by Suffolk woodland, gardens, a lake, and pitch-and-putt course.

Up to £12.71 per hour (dependent on your age)

We have a fantastic opportunity for a Retail CateringTeam Member to join our team at Warner Hotels. As part of our supportive Food and Beverage team, you will be working in one of our coffee shops or bars as a Team Member. You'll be greeting and serving our guests, clearing tables, or serving guests in one of our Bars. Alongside the Food and Beverage Manager, you will be a fundamental part of the smooth running of the guest journey from the moment each guest arrives.

Warner Hotels don't just deliver holidays - we create moments where Guests (and team) feel alive, relaxed and inspired.

Why work with Warner Hotels?

As a Food & Beverage Team Member, you'll receive:

• Free use of gym and leisure facilities
• 60% discounted food onsite
• Pension scheme
• A fantastic opportunity for career development through externally recognised qualifications in addition to in-house training and development (Degrees and Apprenticeship level)
• 28 days annual leave per year (Inclusive of Bank Holidays)
• Cycle to Work Scheme
• 20% discount at breaks at Warner, Butlins & Haven + additional discounts during your stays for you and your family
• Help @ Hand from Unum - including virtual GP, Physiotherapy support, Mental Health sessions
• Life Assurance
• Free Car Parking onsite
• Family Friendly policies
• Refer a friend scheme
• Aslan: Our Reward & recognition portal includes access to a financial wellbeing platform
• Access to a discounts platform including a points based discount plan to increase your retail discounts
• Access your wages on demand through Aslan
• Employee Assistance Programme
• L&G Care Concierge
• Glow Getters and Long Service Awards

What are we looking for?

• A passion for food and drink
• A willingness to learn and improve knowledge on customer service, our products and tailored selling
• A people person who would put the guest journey at the heart of everything they do
• Someone who will care about the wider team and look to support wherever neededA promise to come to work as your whole authentic self

Ready to discover your glow?

Be part of something more than a hotel — where your personality shines and your ideas matter.

At Warner Hotels, diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require.

If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at: [e-mail]