Food & Beverage Supervisor

Millennium & Copthorne Hotels; Liverpool; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Life Assurance

Cash Health Plan cover option

Career development pathways

Employee discounted accommodation

Meals provided on duty

Free/subsidised car parking

Length of service related holiday scheme

Job summary

Millennium & Copthorne Hotels in Liverpool is seeking a Food & Beverage Supervisor to enhance customer service and drive team performance in delivering excellent food and beverage experiences. The ideal candidate will have supervisory experience and a passion for exceptional service in the hospitality sector.

Your role will involve supervising staff, ensuring quality service, and managing payment transactions. Company benefits include career development pathways, employee discounts, and more.

Qualifications

• Previous experience in a supervisory role in food and beverage service.
• Professional and attentive customer service skills.
• Ability to work well in a team in a fast-paced environment.

Responsibilities

• Communicate food and beverage offerings to customers.
• Process payment transactions accurately as per company guidelines.
• Ensure high levels of guest satisfaction and quality in service.
• Supervise staffing needs and set performance goals for the team.

Skills

Customer service skills

Ability to work under pressure

Supervision/Team leadership

Tools

Micros

Job description

Do you enjoy talking to people and thrive off working in a fast‑paced environment? Are you quick on your feet and have a polite and friendly attitude? If yes, we’d like to meet you!

We’re passionate about excellent food and exciting drinks, delivered in style. We want engaging people who possess natural flair and have a magnetic personality. We are looking for a dynamic character to be our new Food & Beverage Supervisor that can put great customer service at the heart of everything that they do. Using your creative nature and personality, you will support the F&B team and lead by example to drive their performance in delivering excellent customer service in all interactions, and profitability through driving sales and minimising wastage.

Responsibilities

• Confidently communicate all our food and beverage offerings available to customers.
• Accurately deal with all payment transactions (cash, card and room charging) in the correct manner according to company guidelines.
• Provide a warm and welcoming service at all touch points with the guests ensuring that any queries or requirements are dealt with accordingly.
• Supervise day‑to‑day staffing needs, plan and assign work and contribute to setting performance and development goals for team members.
• Ensure the team delivers on quality and guest satisfaction goals – making sure you all maintain a high level of guest satisfaction.

Qualifications

• Previous experience in a food and beverage supervisory/team leader position.
• Attentive, professional customer service skills.
• The ability to work well under pressure and as part of a big team.
• Experience of processing payments (ideally on Micros) would be advantageous.
• As the position covers breakfast, M&E functions or dinner service, the right candidate would need to be available for a variety of shifts in the mornings and evenings, sometimes into the early hours.

Benefits

• Life Assurance
• Cash Health Plan cover option available
• Career development pathways and regular salary reviews
• Employee discounted accommodation and F&B discounts worldwide
• Apprenticeship/Placement/Training opportunities
• Meals provided on duty
• Free/subsidised car parking
• Social events, wellbeing and team activities
• Uniform (laundry/dry cleaning for uniform)
• Length of service related holiday scheme
• Recommend a friend scheme
• … and many more!

We are an equal opportunities employer.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

To improve compliance with identity document validation, successful applicants will provide their right to work in UK which will be verified using Trust ID Scanners and Software.

Job Types: Full‑time, Permanent

Experience: Food or beverage service: 1 year (preferred)

Work Location: In person