Food & Beverage Supervisor

Hilton Edinburgh Carlton; City of Edinburgh; On-site; GBP 22,000 - 28,000; Full time

Job summary

An established hospitality group is seeking a Food & Beverage Supervisor to lead a dynamic team in delivering exceptional customer experiences. This role involves motivating staff, training team members, and ensuring smooth operations within the department. The ideal candidate will possess strong organizational and communication skills, a positive attitude, and a passion for providing excellent service. In return, you will enjoy a range of benefits including cash incentives, discounted hotel stays, and opportunities for personal development. Join a supportive environment where your contributions are recognized and rewarded!

Benefits

Cash incentives for referrals

Long service recognition cash bonus

Meals provided during shifts

Discounted/free use of leisure facilities

Discounted hotel stays

Free hotel stays as rewards

Opportunities for personal development

Fully funded apprenticeships

Annual holiday entitlements

Opportunity to buy additional holidays

Qualifications

• Passionate and willing to learn, with a positive attitude.
• Good command of English for effective communication.

Responsibilities

• Motivate the team and assist in smooth department operations.
• Handle guest complaints and ensure satisfaction.

Skills

Customer Service

Team Leadership

Organizational Skills

Time Management

Multitasking

Communication Skills

Resilience

Positive Attitude

Job description

Location: Hilton Edinburgh Carlton, Edinburgh

Contract type: Permanent

Hours: Full Time

Shift pattern: 5 days from 7

Posted date: 03/02/2025

Would you like to work for a company that gives you:

• £250, up to £1000 cash incentives when referring a friend to come and join our team - T&C’s apply
• Long service recognition Cash bonus and free overnight hotel stays for services from 2 years and up.

Rewards your hard work by offering you the below team benefits when you join us:

• Meals provided whilst on shift
• Sales incentives and initiative rewards
• Discounted / Free use of leisure facilities – “Hotel specific”
• Stays in our hotels at discounted prices or
• Even free stays in our hotels as one of our rewards & recognition incentives
• Opportunities for your personal development within the Hotel Group Brand Portfolio
• Fully funded apprenticeships – T&C’s apply
• Annual Holidays entitlements inclusive of Bank Holidays
• Opportunity to buy additional holiday entitlements

Does the below sound like you?

• Passionate and willing to learn
• Positive attitude and someone who makes our guests smile
• Genuinely friendly and caring
• Enjoys working as part of a team
• Ambitious and hard working
• Good organisational / time management skills
• Resilient, creative, able to multitask and can work under pressure
• Good command of English language to enable communication with the team
• Good communication and excellent grooming standards
• Ability to work morning, afternoon/evening, and weekends
• Deliver exceptional customer experiences all the time

Klarent Hospitality are recruiting for a Food & Beverage Supervisor

We offer our employees excellent opportunities to grow and develop within the Klarent Hospitality Group Brand Portfolio. We pride ourselves on ensuring that our staff are rewarded and recognised for their hard work, commitments, and long service.

The Role:

• Motivate the team and lead by example
• Assist the Management team and the Food & Beverage Manager in the smooth operation of the department
• Support and deliver training to team members, actively developing their skills and knowledge
• Maintain a visible presence within the outlet to ensure that all customer requests and queries are responded to promptly and effectively
• Handle guest complaints in a friendly and efficient manner, always ensuring guest satisfaction
• Work and cooperate with colleagues to enhance the guest experience
• Continuously develop new knowledge and skills to ensure best practice service delivery
• Have thorough knowledge of and consistently deliver the company standard operating procedures in the department
• Ensure the department is always prepared for business and forthcoming days service
• Communicate and cooperate with all colleagues in all departments
• Ensure a high standard of personal hygiene and presentation throughout the team
• Adhere to all Health & Safety/Food safety compliance and report any hazards, accidents, loss, or damage to management