Food & Beverage Steward

Belmond; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a prestigious team aboard the British Pullman, where you will deliver exceptional food and beverage service to our guests. This role is perfect for a dynamic individual passionate about hospitality and storytelling in travel. You will be responsible for maintaining guest areas, ensuring safety, and providing top-notch service while working closely with a dedicated team. Enjoy a supportive culture that values kindness and personal development, along with a competitive salary and an array of benefits. This is your chance to create unforgettable moments for travelers in a luxurious setting!

Benefits

Competitive salary

Health insurance plans

Discover Belmond Programme

Group Income Protection

Enhanced maternity and paternity pay

All meals provided

Uniform & dry cleaning

Team social events

Wellness programme

Learning & development opportunities

Qualifications

• Previous hospitality experience in a luxury environment is essential.
• Advanced knowledge of food and beverage is required.

Responsibilities

• Prepare restaurant cars and maintain high standards of cleanliness.
• Handle guest interactions with professionalism and hospitality.
• Assist with operations at depot and departure points.

Skills

Hospitality Experience

Food and Beverage Knowledge

Customer Service

Teamwork

Cultural Awareness

Education

Eligibility to work in the UK

Job description

As a Steward on the British Pullman, A Belmond Train, you are part of a team that provides an exceptional Food & Beverage service to our guests. In this role, you will be responsible for ensuring that all guest areas aboard the luxury train are well maintained, carrying out back of house duties as well as completing all service preparation in a timely fashion. Reporting to the Train Manager, this is an exciting opportunity for a dynamic individual with a passion for excellence and storytelling in travel, a strong cultural awareness and an unswerving approach to maintaining standards.

Primary Responsibilities Include:

• Preparation of the restaurant cars and its related areas to ensure a smooth-running operation.
• Responsible for the wellbeing and safety of your allocated car and passengers.
• Deliver cleaning and maintenance duties to the highest of standards.
• Assist with depot, Victoria Lounge and departure point operations.
• Handle all guest interactions with the highest level of hospitality and professionalism.
• Ensure you have full knowledge of onboard menus, boutique items and the areas in which the British Pullman operates.
• Act in a professional and approachable manner that encourages feedback from team members and guests alike.
• Work as a team player to ensure the whole team is able to do their job to the highest of standards.
• Acknowledge and handle any passenger requests; whether dietary, medical or special occasion requests.
• Always maintain a high standard of personal cleanliness and appearance.

What You Bring:

• Applicants must have eligibility to work in the UK.
• Have previous hospitality experience within a luxury environment.
• Demonstrate advanced knowledge of food and beverage.
• Be a professional, credible, confident and enthusiastic individual.
• Attend training, preparation, depot, cleaning and medical days as required.

What We Offer:

At the British Pullman, we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including:

• Competitive salary and health insurance plans.
• Discover Belmond Programme which includes complimentary and preferred rate experiences at our iconic destinations.
• Group Income Protection - Group Life Insurance - Employer contribution pension
• Enhanced maternity and paternity pay
• All meals provided
• Uniform & dry cleaning
• Team social events
• Wellness programme throughout the year
• Further learning & development opportunities within Belmond

We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other.

This is your moment. Apply today!