Food & Beverage Operational Support Manager

Leisure Employment Services; Hemel Hempstead; Hybrid; GBP 65,000 - 80,000; Full time

Benefits offered by this job

Annual bonus

25 days holiday + bank holidays

20% Haven/Warner discounts

Job summary

Haven is seeking an experienced Food & Beverage Operational Support Manager for the Southern parks on a fixed-term contract to end of May 2027. The role is field-based with regular travel to parks and the office, offering an annual salary plus bonus, car allowance and benefits.

You will support Heads of F&B and park leaders, driving the F&B strategy, improving guest experience, and ensuring safety and brand integrity across sites.

Qualifications

• Level 3 Food Safety required.
• Proficiency in Word/Excel/Adobe.
• Comprehensive P&L knowledge.
• Franchise systems certification desirable.

Responsibilities

• Partner with park F&B leadership to deliver the F&B strategy with clear communication, analysis and coaching.
• Drive revenue growth and guest advocacy while maintaining brand standards.
• Champion safety and brand standards through risk guidance and flawless execution.
• Share best practices and use data to identify opportunities for training and improvements.
• Collaborate across teams to ensure smooth launches and handovers.

Skills

F&B leadership

Communication coaching

P&L / margin management

People leadership

Education

Level 3 Food Safety

Franchise systems certification

Tools

Word

Excel

Adobe

Job description

Food & Beverage Operational Support Manager, South (Fixed Term Contract to end of May 2027) Field Based (regular travel to parks and the office)

Annual salary + bonus, car allowance and benefits

We're looking for an experienced Haven F&B leader to join our Central Operations team on a fixed-term contract as an F&B Operational Support Manager, supporting our Southern parks. This is your chance to step into a visible, high-impact role where you'll partner with park teams across Haven to drive excellence, innovation, and guest delight. You'll be the go-to expert supporting our Heads of F&B and park leaders, helping them execute our F&B strategy brilliantly whilst championing our brands, safeguarding safety, and delivering real business results.

What you will be doing:

• Partnering & supporting park F&B leadership to deliver our F&B strategy with sharp communication, analysis, and coaching
• Driving performance by helping parks find smart ways to grow revenue and guest advocacy whilst upholding brand standards
• Championing safety & standards as the technical expert who safeguards our brands through flawless execution and risk guidance
• Sharing best practice and using data to identify opportunities, supporting parks with targeted training and continuous improvement
• Collaborating across teams: Capital development, audit, compliance, Franchise partners etc, to ensure smooth launches and handovers

What we’d like you to bring:

• Proven F&B leadership experience on a Haven park with broad understanding of park structure and interdependencies
• Strong communication & coaching skills – you present confidently, lead conversations, and genuinely develop people
• Sharp numeracy & strategic thinking with proven Margin Management and P&L knowledge
• Calm, balanced leadership – you manage multiple priorities under pressure, build collaborative relationships, and embody our HWOL values

Essential qualifications:

• Level 3 Food Safety
• Proficiency in Word/Excel/Adobe
• Comprehensive P&L knowledge
• Franchise systems certification

What’s In It For You?

• 25 Days Holiday + Bank Holidays + Holiday Buy Scheme
• Annual bonus
• 20% discount on both Haven and Warner Hotels holiday for you, family and friends
• Comprehensive wellbeing support
• Access to the Bourne Leisure corporate box at the O2 Arena ,London
• Exclusive discounts with corporate partners
• Exciting career pathways, including Learning and Development opportunities such as Apprenticeships and Degrees
• Enhanced family friendly policies and pay (eligibility criteria applied)

We’re part of an award-winning Bourne Leisure family, which includes Haven & Warner Hotels. We have 9,000 fantastic team members and 39 beautiful seaside locations and our HQ based in Hemel Hempstead.

What’s it like to work with us?

Working with us is ultimately defined by our exceptional people and teams. At Haven, we take pride in our Breath of Fresh Air culture, which focuses on valuing and supporting every team member. We prioritise openness and transparency in our interactions allowing our team members to be their authentic selves.

We operate a hybrid working model, meaning 50% of your working week will be spent at the office, occasionally on Park, or at external events.

What can you expect during the recruitment process?

The interview process will be up to 3 stages and may contain a presentation or skills test, depending on the role. If you require any support or reasonable adjustments to help you perform at your best during this process, please let us know.

Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share. We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can.

What We Offer

• Holiday allowance that rises with service, plus a ‘Holiday Buy Scheme’
• Annual bonus
• 20% discount on both Haven and Warner Hotels holiday for you, family and friends
• Comprehensive wellbeing support
• Access to the Bourne Leisure corporate box at the O2 Arena ,London
• Exclusive discounts with corporate partners
• Exciting career pathways, including Learning and Development opportunities such as Apprenticeships and Degrees
• Enhanced family friendly policies and pay (eligibility criteria applied)