Food & Beverage Operational Support Manager

Haven; Hemel Hempstead; Hybrid; GBP 55,000 - 85,000; Full time

Benefits offered by this job

Holiday allowance 25 days + bank

Annual bonus

20% discount Haven/Warner Hotels

Wellbeing support

Corporate box at O2 Arena

Exclusive corporate discounts

Learning and development opportunities

Job summary

Haven is seeking an experienced Food & Beverage Operational Support Manager to support our Southern parks on a fixed-term basis. You will partner with park teams to deliver the F&B strategy, coach leaders, and uphold brand standards while driving guest delight.

This role involves data-driven improvements, safety leadership, and cross-team collaboration across operations and franchises. The position is field-based with regular travel to parks and the office, and offers an annual salary plus

Qualifications

• Proven F&B leadership experience on Haven parks with broad understanding of park structure.
• Strong communication and coaching skills to develop teams.
• Sharp numeracy with Margin Management and P&L knowledge.
• Essential qualifications include Level 3 Food Safety and franchise systems certification.

Responsibilities

• Partner with park F&B leadership to deliver the F&B strategy with clear communication and coaching.
• Drive performance by finding ways to grow revenue and guest advocacy while maintaining brand standards.
• Champion safety and standards as the technical expert on brand execution and risk guidance.
• Share best practices and use data to identify opportunities and support training.
• Collaborate across teams for capital development, audits, compliance, and franchise partners.

Skills

F&B leadership

communication

coaching

P&L knowledge

risk guidance

Education

Level 3 Food Safety

Franchise systems certification

Tools

Word

Excel

Adobe

Job description

**Food & Beverage Operational Support Manager, South (Fixed Term Contract to end of May 2027) Field Based (regular travel to parks and the office) Annual salary + bonus, car allowance and benefits** We're looking for an experienced Haven F&B leader to join our Central Operations team on a fixed-term contract as an F&B Operational Support Manager, supporting our Southern parks. This is your chance to step into a visible, high-impact role where you'll partner with park teams across Haven to drive excellence, innovation, and guest delight. You'll be the go-to expert supporting our Heads of F&B and park leaders, helping them execute our F&B strategy brilliantly whilst championing our brands, safeguarding safety, and delivering real business results. **What you will be doing:*** **Partnering & supporting park F&B leadership** to deliver our F&B strategy with sharp communication, analysis, and coaching* **Driving performance** by helping parks find smart ways to grow revenue and guest advocacy whilst upholding brand standards* **Championing safety & standards** as the technical expert who safeguards our brands through flawless execution and risk guidance* **Sharing best practice and using data** to identify opportunities, supporting parks with targeted training and continuous improvement* **Collaborating across teams:** Capital development, audit, compliance, Franchise partners etc, to ensure smooth launches and handovers**What we’d like you to bring:*** **Proven F&B leadership experience** on a Haven park with broad understanding of park structure and interdependencies* **Strong communication & coaching skills** – you present confidently, lead conversations, and genuinely develop people* **Sharp numeracy & strategic thinking** with proven Margin Management and P&L knowledge* **Calm, balanced leadership** – you manage multiple priorities under pressure, build collaborative relationships, and embody our HWOL valuesTop of Form* **Essential qualifications:** Level 3 Food Safety, proficiency in Word/Excel/Adobe, comprehensive P&L knowledge, and Franchise systems certification**What’s In It For You?** - 25 Days Holiday + Bank Holidays + Holiday Buy Scheme - Annual bonus - 20% discount on both Haven and Warner Hotels holiday for you, family and friends - Comprehensive wellbeing support - Access to the Bourne Leisure corporate box at the O2 Arena ,London - Exclusive discounts with corporate partners - Exciting career pathways, including Learning and Development opportunities such as Apprenticeships and Degrees - Enhanced family friendly policies and pay (eligibility criteria applied) **Who are we?** We’re part of an award-winning Bourne Leisure family, which includes Haven & Warner Hotels. We have 9,000 fantastic team members and 39 beautiful seaside locations and our HQ based in Hemel Hempstead. **What’s it like to work with us?** Working with us is ultimately defined by our exceptional people and teams. At Haven, we take pride in our Breath of Fresh Air culture, which focuses on valuing and supporting every team member. We prioritise openness and transparency in our interactions allowing our team members to be their authentic selves. We operate a hybrid working model, meaning 50% of your working week will be spent at the office, occasionally on Park, or at external events. **What can you expect during the recruitment process?** The interview process will be up to 3 stages and may contain a presentation or skills test, depending on the role. If you require any support or reasonable adjustments to help you perform at your best during this process, please let us know. Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share. We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at [e-mail].**What We Offer**- Holiday allowance that rises with service, plus a ‘Holiday Buy Scheme’- Annual bonus- 20% discount on both Haven and Warner Hotels holiday for you, family and friends- Comprehensive wellbeing support- Access to the Bourne Leisure corporate box at the O2 Arena ,London- Exclusive discounts with corporate partners- Exciting career pathways, including Learning and Development opportunities such as Apprenticeships and Degrees- Enhanced family friendly policies and pay (eligibility criteria applied)**How to Apply** We’re committed to fostering a diverse, equitable, and inclusive workplace, and we encourage applicants of all backgrounds to apply. To get started, click apply now and answer a few quick questions, which should take 5 minutes. Once submitted, a member of our team will be in touch.