Food & Beverage Manager (Operations)

RBH Hospitality Management LTD; York and North Yorkshire; On-site; GBP 42,000 - 56,000; Full time

Benefits offered by this job

Discounted hotel room rates

Birthday leave

Enhanced maternity, adoption and par­t

Course sponsorship and development

30% food and beverage discount across

Refer a Friend £250 per referral

Flexible working arrangements

Wagestream - get paid when you want

Life insurance

Employee Assistance Programme

Social and wellbeing events

Free meals on duty

Job summary

The Milner York, managed by RBH Hospitality Management, seeks an energetic Food & Beverage Operations Manager to lead our vibrant hotel F&B team. You will drive guest experiences across restaurants, bars, breakfast service, events and conferences, while championing high standards and profitable operations.

You will report to the Head of Food & Beverage, lead from the front, develop your team, and deliver commercially impactful improvements in a busy, guest-focused environment in York.

Qualifications

• Proven experience in a Food & Beverage management role within a hotel.
• Hands-on leader who can motivate a team.
• Strong organisational and communication skills.
• Knowledge of food safety, health & safety and licensing requirements.
• Proactive, solutions-focused and commercially driven.

Responsibilities

• Lead the daily operation of restaurants, bars, breakfast, afternoon tea, conferences and events.
• Inspire and develop the team, creating a positive working environment.
• Deliver exceptional guest experiences and manage guest feedback.
• Drive revenue and control costs with the Head of Food & Beverage.
• Ensure compliance with safety, licensing and company procedures.
• Collaborate with hotel management to align budgets and objectives.

Skills

F&B management

Leadership

Hospitality operations

Job description

The Milner York | RBH Hospitality Management

Food & Beverage Operations Manager

At RBH, we believe our people are our greatest asset. We put people first, celebrate individuality and are passionate about creating workplaces where colleagues feel valued, supported and have the opportunity to grow. It's one of the reasons we are proud to be recognised among the Top 30 Best Places to Work in Hospitality!

At The Milner York, we have a particularly special story to tell. As York's only railway hotel, our beautiful Grade II listed property combines heritage, character and contemporary hospitality in the heart of the city, right next to York Railway Station.

With over 150 bedrooms, a vibrant food and beverage operation, beautiful dining spaces, bars, afternoon tea, events and conferences, there is always something happening at The Milner.

We are looking for an enthusiastic, proactive and commercially driven Food & Beverage Operations Manager to join our management team and help us take our food and beverage operation to the next level.

Reporting directly to the Head of Food & Beverage, this is an exciting opportunity for someone who loves being at the heart of the operation, leading from the front, inspiring teams and creating memorable experiences for our guests.

If you are a natural leader, a confident decision-maker and someone who enjoys turning ideas into action, we would love to hear from you!

Why you should want to work at the Milner York

The Milner is more than just a hotel. We are a team with real ambition, a strong sense of pride and a culture built around supporting one another and celebrating success.

You will be joining a busy, varied and exciting operation where no two days are the same. From delivering memorable dining experiences in our Garden Room to bringing our bars, events and conference spaces to life, you will have the opportunity to make your mark across a diverse food and beverage offering.

We believe in developing our people, recognising talent and giving colleagues the opportunity to progress. We encourage new ideas, welcome fresh thinking and want managers who are not afraid to challenge the norm and make things happen.

You will be part of a supportive management team, working alongside the Head of Food & Beverage to shape the department, develop future talent and deliver an experience that makes guests want to return.

This is an opportunity to take ownership, make an impact and be part of something special in one of York's most distinctive hotels.

Our Benefits

We offer a benefits package that we genuinely believe works for our people:

• Discounted hotel room rates for you, your friends and family.
• An additional day's annual leave for your birthday.
• Enhanced maternity, adoption and shared parental leave.
• Course sponsorship and development opportunities.
• 30% food and beverage discount across RBH hotels.
• Refer a Friend scheme - earn £250 for each referral, up to five referrals.
• Flexible working arrangements.
• Wagestream - choose how and when you get paid.
• Life insurance.
• Employee Assistance Programme.
• Social and wellbeing events and activities throughout the year.
• Free meals on duty, saving you over £1,000 per year.

And much, much more!

A day in the life of a Food & Beverage Operations Manager at the Milner York

Reporting to the Head of Food & Beverage, you will play a key role in the day-to-day leadership and success of our food and beverage operation.

Lead from the front: Oversee the daily operation of our restaurants, bars, breakfast, afternoon tea, conferences and events, ensuring consistently high standards of service and presentation.

Inspire and develop your team: Lead, motivate and support our supervisors and wider team, creating a positive working environment where colleagues feel empowered to deliver their best.

Deliver exceptional guest experiences: Champion outstanding service, take ownership of guest feedback and ensure any concerns are resolved promptly and professionally.

Drive commercial performance: Work closely with the Head of Food & Beverage to maximise revenue, control costs, manage labour productivity, monitor stock and minimise wastage.

Maintain operational excellence: Ensure all food and beverage areas are well presented, fully prepared and operating efficiently, with a strong focus on cleanliness, consistency and attention to detail.

Develop our offering: Bring fresh ideas, creativity and commercial thinking to our menus, promotions, service styles and guest experiences.

Work collaboratively: Build strong relationships with the wider hotel management team, ensuring seamless communication and a joined-up approach to hotel operations.

Champion training and development: Ensure colleagues have the skills, knowledge and confidence to deliver exceptional service, while identifying opportunities for progression and succession.

Ensure compliance: Maintain the highest standards of food safety, health and safety, licensing and company procedures, ensuring all training and documentation are up to date.

Support the bigger picture: Work alongside the Head of Food & Beverage to deliver departmental budgets, business objectives and improvement plans, helping drive the continued success of The Milner York.

What we need from you

We are looking for someone who is passionate about hospitality and has the drive, personality and experience to make a difference.

• Proven experience in a Food & Beverage management role within a hotel or busy hospitality environment.
• A natural leader who can motivate, develop and bring out the best in a team.
• A hands-on approach with a genuine passion for being visible and involved in the operation.
• Excellent organisational skills and the ability to manage competing priorities in a fast-paced environment.
• A strong understanding of food safety, health and safety and licensing requirements.
• A guest-focused mindset with a commitment to delivering consistently high standards.
• Confident communication and interpersonal skills, with the ability to build relationships across all levels of the business.
• Someone who is proactive, solutions-focused and not afraid to roll up their sleeves and get stuck in.
• A positive attitude, plenty of initiative and the ambition to keep improving.

Most importantly, we want someone who genuinely loves hospitality, takes pride in what they do and wants to be part of a team that strives to be the best.

Equal opportunities

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We welcome applications from all backgrounds and are committed to providing an accessible recruitment process. If you require reasonable adjustments at any stage, please let us know.

Come and be part of The Milner York. We have a fantastic hotel, a brilliant team and an exciting future ahead. We would love you to be part of it! #RBHIND