Food & Beverage Manager

The Midland Hotel; Milton Keynes; On-site; GBP 25,000 - 45,000; Full time

Job summary

An established industry player is seeking a dynamic Bar & Restaurant Manager to lead a diverse team in delivering exceptional service. This role involves overseeing daily operations, ensuring customer satisfaction, and driving sales through effective management and up-selling techniques. The company values employee development, offering numerous opportunities for growth and promotion within its supportive culture. Join a team where no two days are the same, and enjoy a range of sensible benefits that enhance your work-life balance. If you're passionate about hospitality and ready to make a significant impact, this is the perfect opportunity for you.

Benefits

Pension Scheme

Life assurance

Wellbeing support

Wedding leave

Bike to work

Target based bonus

Employee referral bonus

Birthday cards

Training by experts

Relocation support

Qualifications

• Experience in a managerial role within hospitality is essential.
• Strong customer service and organisational skills are required.

Responsibilities

• Manage daily operations of the Food and Beverage Department.
• Ensure exceptional guest service and customer satisfaction.
• Lead and develop a motivated team with effective communication.

Skills

Customer service skills

Organisational skills

Decision making

Up-selling

Team management

Education

Experience as Department Manager or Duty Manager

Background in branded hotels or restaurants

Tools

Opera

SAP

Micros

Job description

Be Yourself - Be Leonardo

We have a great opportunity for a Bar & Restaurant Manager to join the group at Leonardo Hotels.

We want you to lead a brilliant and diverse team to deliver excellence to our valued customers across our amazing hotel.

Experience we expect -

1. Department Manager or exceptional Duty Manager looking for their first HOD role
2. Background in branded hotels or restaurants is preferred – so you will understand how we work and settle in quickly
3. Excellent Customer service skills, standards driven, good organisational skills
4. To be able to make decisions in a fast paced environment and to enjoy it
5. To be great at up-selling – anticipating customer needs as well as improving the bottom line
6. To be able to manage the team and resources available to ensure that the departments are equipped for service via cost controls, stock monitoring and good rota management
7. To be able to communicate to and motivate your team providing day to day leadership and direction
8. Be able to use computer systems – we use Opera, SAP and Micros. (for the occasional time you do get a desk)

Your responsibilities will be:

1. Manage the daily operations of the Food and Beverage Department.
2. To be out and about in the hotel, managing the day to day operation and ensuring exceptional guest service at peak times.
3. To plan and ensure the hotel is ready for the day's business – preparing for the morning meeting and sharing information with the team.
4. To ensure customer satisfaction through establishing and maintaining quality control standards for products & services offered to the customers. They will be checked by our mystery guest.
5. Ensure the control of costs and productivity.
6. Keeping the team up to date about departmental, hotel and company activities through daily communications.
7. Develop sales plan in line with annual budget, maximising sales through up selling, using incentives and promotions.
8. Ensure prompt resolution of customer complaints and keep a close eye on customer feedback through Trip Advisor and other sites, taking on board feedback and making recommendations for changes.
9. To lead and develop an energetic workforce, with involvement in recruitment, learning and development, team engagement initiatives and all other people management responsibilities.

Why come and work for us

1. Varied and interesting work- no day is the same at Leonardo Hotels
2. Great development opportunities – over 75% of our General Managers have been internally promoted – we run an Accelerate programme to help Managers become Deputy Managers and have an Insights programme for Team members who want to become Managers – we really care about developing people
3. Having the chance to work with and around friendly people – we have a great culture with employee satisfaction at 83.3% (2016 result)
4. Training run by experts to support your needs
5. Great systems and central support – revenue, sales, finance and HR are areas that you can really get the opportunity to learn at Leonardo Hotels
6. Sensible benefits - Pension Scheme, Life assurance, wellbeing support, wedding leave, Bike to work etc
7. Earn thousands for recommending a friend to work for us
8. A target based bonus.
9. Birthday cards every year- we celebrate everything
10. The opportunity to work for a well respected brand where people development is at the heart of our culture
11. Lots of locations in the UK and Ireland which mean that if you want to develop or just fancy a change of scene, we can help you to move and provide relocation support.