Food & Beverage Host

Accor Hotels; London; On-site; GBP 25,000 - 30,000; Full time

Job summary

Join Accor Hotels as an F&B Host at Sanderson London, enhancing guest experiences with your warm welcome and attentive service. This role is perfect for those eager to cultivate memorable dining moments in a lively environment. A passion for food and beverage is essential, and opportunities for growth in a vibrant team await you.

Benefits

Meals on duty

Free Dry Cleaning/Uniform washing

Season ticket loan

Ride to work scheme

Referral bonus

Guest Experience package

Length of Service incentives

Employee Assistance Programme

Quarterly & Annual Employee awards

Healthcare cash plan provider

Qualifications

• Previous experience within hotels or service-based industry would be ideal but not required.
• Excellent communication and guest relations skills.
• Ability to handle guest requests and complaints effectively.

Responsibilities

• Support seamless running of restaurant spaces by providing efficient service.
• Meet and greet guests, delivering an engaging experience.
• Manage reservation calls and maintain guest waiting areas.

Skills

Good communication skills

Sense of urgency

Can do attitude

Genuine passion for food and beverage

Job description

Company Description

As the original lifestyle hotels,St Martins Lane LondonandSanderson Londonsit under the Morgans Originals brand, a collection of independent hotels sharing the same spirit. Equal parts glossy, surprising and rebellious, we balance a refined outlook with careful chaos.

No two days are alike as we provide unique experiences everyday such as our Mad Hatters afternoon tea in the Sanderson courtyard or our signature cocktails in the Blind Spot at St Martins Lane – our speakeasy cocktail bar.

We have a fabulous opportunity to join Sanderson in our Food & Beverage team as an F&B Host.

Job Description

You will support the seamless running of the restaurant spaces, by providing a highly efficient and effective service. You will be responsible for meeting and greeting guests and seating them in our restaurant whilst delivering an Engaging, Dynamic Guest Experience.

You will:

• Greetand acknowledging guests whilst building a rapport.
• Recognise repeat guests and addressing them with their names.
• Accommodateguests needs, i.e. wheel chair, restrooms, movement of drinks from one location to another, etc.
• Communicate guest complaints and compliments to management.
• Communicateguest special occasion to staff/management i.e. anniversaries, birthdays, proposals etc.
• Ensure guest seating is rotated between all service stations.
• Answertelephone to take new reservation and maintain current reservations within procedural guidelines.
• Be knowledgeable of food and drink menus offered and be able to answer queries and/or offer suggestions.

A bit about you:

• Be Original - We want our team to be themselves and we celebrate and welcome diversity in all forms, and we give you the opportunities to discover your best self.
• Be a team player - We always have each other’s backs and work together to offer the best possible guest experience. Whatever challenge we face - we’re in it together.
• Loves to have fun at work - Working hard is a given but remembering to make it fun is key. Make it fun for you, your team, and our guests. We make memories – for our guests and each other.
• Makes Positive impacts - We do more to make a positive impact – from small things to brighten someone’s day to giving back and supporting causes close to our hearts.
• Be Humble & Kind - We’re grounded and approach things with an open mind and show kindness – both with guests and each other. The best idea wins, no matter where it comes from.
• Loves to think big & believe - We’re dreamers and entrepreneurial – big, bold thinkers constantly imagining what is possible. We push the boundaries, challenge the norm and create change, even if that means being wrong some of the time. The biggest risk is not taking any risks.

Qualifications

To be successful in this role we ask that you have:

• Previous experience within hotels or service-based industry would be ideal but not required.
• Good communication skills.
• Sense of urgency.
• Yes, yes, yes mentality.
• Can do attitude.
• Have a genuine passion for food and beverage.

Additional Information

Alongside a competitive salary of £12.25ph + tronc, we offer the following benefits:

• Meals on duty and uniform meaning you’re fully dressed and fully fed at work.
• Free Dry Cleaning/Uniform washing, to ensure you’re ready with clean uniform for the next shift!
• Season ticket loan to help with the annual cost of travel
• Ride to work scheme, a loan of up to £5000 to help with the cost of a bike and equipment if you want to ride to work
• £250 referral bonus if you refer a family member/friend and they pass probation and stay six months
• Guest Experience (A free night at Sanderson, Complementary Cocktail and Dinner and Breakfast the next morning) after passing probation so that you can experience what our guests do.
• Length of Service incentives (extra holidays) because who doesn’t love extra holidays!
• Excellent discounts across the Ennismore family for you, ranging from discounted stays as well as a food & beverage discount at most of the Ennismore properties.
• Free CODE membership to enjoy the finest that hospitality has to offer!
• Regular Staff get-togethers (Summer party, Children’s Xmas Party, Department nights out) - we love to enjoy ourselves!
• Employee Assistance Programme - We've got your back, we work with a confidential service provider whom can offer support about anything whether it be medical, mental, legal or financial.
• Mental Health Champions – It’s ok to not be okay. We have a team of mental health champions who are here to help, whether it be having an initial conversation through to supporting you to get appropriate help.
• Quarterly & Annual Employee awards - Core shaker events are legendary, from different themes to costumes to the food, we celebrate each quarter as hard as we can.
• Lots of opportunity to progress and switch it up as part of a global family of brands.
• Healthcare cash plan provider to help towards everyday healthcare and get access to lots of ways to support your physical & mental wellbeing.
• Eye care vouchers – We are partnered with Specsavers, which means we can offer our screen using members of staff a voucher for a free eye test as well as a discount on a range of glasses.

Morgans Originals is rooted in iconic cultural legacy, with a collection of independent hotels all sharing the same free spirit. Each hotel, one of a kind, is brought together by a shared culture and community. No matter how big or small, a Morgans Original is always entertaining, celebrates a love for the glossy hey days, and the magic of a Friday night where time disappears.