Food & Beverage Floor Supervisor

VERA Security, Inc.; Greater London; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Competitive compensation

Annual bonus £1,300

Free UK/Ireland stays

Employee Benefit Card

Sofitel Experience

Complimentary meals on duty

Special rates in F&B, Rooms & Spa

Training and development via Apprent

Employee Assistance Program with 24/7

Social events

Job summary

Sofitel London St James is seeking a Food and Beverage Floor Supervisor to lead breakfast service and oversee the day-to-day operations of our luxury hotel's food and beverage outlets, ensuring exceptional guest service and safety compliance.

You will manage staff rotas, coach teams, monitor costs, and drive quality and profitability while maintaining the brand's playfully elegant standards.

Qualifications

• Previous supervisory experience within a Food & Beverage environment, preferably in a luxury hotel, restaurant, or hospitality setting.
• Strong knowledge of food safety, health & safety, and hygiene standards, with relevant certifications being advantageous (e.g., Food Safety Level 2 or 3).
• Excellent leadership and people management skills, with the ability to motivate, coach, and develop team members.
• Strong customer service and communication skills, with the ability to handle guest concerns professionally and maintain high service standards.
• Good organisational and administrative skills, including experience with rota management, payroll systems, stock control, and budget awareness.

Responsibilities

• Schedule shifts and assign duties to ensure adequate staffing levels.
• Provide coaching, feedback, and performance evaluations to team members.
• Foster a positive work environment and resolve any conflicts or issues that arise.
• Directly supervise breakfast service staff, including servers, kitchen staff, and support personnel.
• Ensure that breakfast offerings are varied, high-quality, and align with the establishment's brand standards.
• Monitor food trends and guest feedback to continuously improve and update breakfast menu offerings.
• Ensure exceptional customer service standards are maintained at all times.
• Address customer inquiries, complaints, and feedback promptly and professionally.
• Monitor guest satisfaction levels and implement improvements as necessary.
• Oversee the day-to-day operations of the food and beverage outlets.
• Address any issues or concerns related to food safety or sanitation.
• Assist in budget planning and cost control measures.
• Monitor expenses and revenue, and take corrective actions as necessary.
• Identify opportunities to increase sales and improve profitability.

Skills

Supervisory experience

Food safety knowledge

Leadership

Customer service

Rota management

Budget awareness

Payroll systems

Stock control

Job description

At Sofitel London St James, we redefine luxury by treating a stay as more than just a temporary pause—it's an opportunity for guests to fall in love with a unique blend of refined luxury and playful indulgence. Our commitment to excellence transcends the ordinary, and we invite you to join a team that specialises in transforming stays into enchanting tales. We take immense pride in creating a playfully elegant and meaningful experience for both our guests and ourselves. Our commitment to fostering a workplace culture that values diversity, encourages professional growth, and recognises individual contributions ensures that each team member feels appreciated and empowered in their role.

Job Description

SCOPE OF POSITION

As Food and Beverage Floor Supervisor you will oversee all aspects of the food and beverage operations, ensuring high-quality service, customer satisfaction, and compliance with health and safety regulations. This role involves managing staff, coordinating schedules, monitoring inventory, and maintaining quality standards.

RESPONSIBILITIES

• Schedule shifts and assign duties to ensure adequate staffing levels.
• Provide coaching, feedback, and performance evaluations to team members.
• Foster a positive work environment and resolve any conflicts or issues that arise.
• Directly supervise breakfast service staff, including servers, kitchen staff, and support personnel.
• Ensure that breakfast offerings are varied, high-quality, and align with the establishment's brand standards.
• Monitor food trends and guest feedback to continuously improve and update breakfast menu offerings.
• Ensure exceptional customer service standards are maintained at all times.
• Address customer inquiries, complaints, and feedback promptly and professionally.
• Monitor guest satisfaction levels and implement improvements as necessary.
• Oversee the day-to-day operations of the food and beverage outlets.
• Address any issues or concerns related to food safety or sanitation.
• Assist in budget planning and cost control measures.
• Monitor expenses and revenue, and take corrective actions as necessary.
• Identify opportunities to increase sales and improve profitability.

Qualifications

• Previous supervisory experience within a Food & Beverage environment, preferably in a luxury hotel, restaurant, or hospitality setting.
• Strong knowledge of food safety, health & safety, and hygiene standards, with relevant certifications being advantageous (e.g., Food Safety Level 2 or 3).
• Excellent leadership and people management skills, with the ability to motivate, coach, and develop team members.
• Strong customer service and communication skills, with the ability to handle guest concerns professionally and maintain high service standards.
• Good organisational and administrative skills, including experience with rota management, payroll systems, stock control, and budget awareness.

Additional Information

Discover a world of unparalleled perks tailored just for you:

• Competitive compensation package, including departmental incentives andannual bonus of £1.300,00 per year.
• Free Stays in the UK or Ireland (4 nights/year) – Create unforgettable memories with your loved ones.
• Employee Benefit Card – Discounted rates at Accor properties worldwide.
• Sofitel Experience – Enjoy a luxurious night at our hotel, complete with a delightful breakfast.
• Complimentary Meals While on Duty.
• Special Rates in F&B, Rooms & Spa – Treat yourself to luxury at unbeatable prices.
• Be Part of the Largest Hospitality Group in Europe.
• Exceptional Training and Development Opportunities through Apprenticeship Program.
• Employee Assistance Program with 24/7 GP Access – Your well-being is our priority.
• Social Events and Activities.

Bring passion and dedication to excellence, and we will recogniseyour contribution with a variety of benefits, rewards and developmentopportunities. We also offer a range of wellbeing initiatives, including appswith content to help you feel at your best. Join us, and you can thrive as anindividual as well as being part of a supportive and inclusive team.