Food & Beverage Floor Supervisor

Accorhotel; Greater London; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Departmental incentives

Annual bonus £1,300

Free stays in UK & Ireland

Employee benefit card

Sofitel experience

Meals on duty

Favoured rates in F&B/Rooms/Spa

Apprenticeship training

Employee assistance program

Social events

Job summary

Accor is seeking a Food and Beverage Floor Supervisor in London, UK, to oversee daily F&B operations and ensure top-notch guest service. You will supervise breakfast staff, coordinate schedules, monitor inventory, and uphold health and safety standards.

The role emphasizes leadership, staff development, and delivering consistent excellence across outlets, with opportunities for training and career growth within a global hospitality group.

Qualifications

• Previous supervisory experience in F&B, luxury hotel or hospitality setting.
• Knowledge of food safety, health and hygiene standards; relevant certs are a plus.
• Strong leadership and people management skills.
• Excellent customer service and communication abilities.
• Good organisational skills including rota, payroll, stock, and budgeting.

Responsibilities

• Schedule shifts and assign duties to ensure adequate staffing.
• Coach, provide feedback, and evaluate team performance.
• Direct breakfast service and supervise staff across outlets.
• Ensure high-quality service and brand standards are met.
• Monitor guest feedback and drive improvements.
• Manage budget planning and cost control measures.

Skills

Supervisory experience

Food safety knowledge

Leadership

Customer service

Planning & organization

Job description

As Food and Beverage Floor Supervisor you will oversee all aspects of the food and beverage operations, ensuring high-quality service, customer satisfaction, and compliance with health and safety regulations. This role involves managing staff, coordinating schedules, monitoring inventory, and maintaining quality standards.

RESPONSIBILITIES

• Schedule shifts and assign duties to ensure adequate staffing levels.
• Provide coaching, feedback, and performance evaluations to team members.
• Foster a positive work environment and resolve any conflicts or issues that arise.
• Directly supervise breakfast service staff, including servers, kitchen staff, and support personnel.
• Ensure that breakfast offerings are varied, high-quality, and align with the establishment's brand standards.
• Monitor food trends and guest feedback to continuously improve and update breakfast menu offerings.
• Ensure exceptional customer service standards are maintained at all times.
• Address customer inquiries, complaints, and feedback promptly and professionally.
• Monitor guest satisfaction levels and implement improvements as necessary.
• Oversee the day-to-day operations of the food and beverage outlets.
• Address any issues or concerns related to food safety or sanitation.
• Assist in budget planning and cost control measures.
• Monitor expenses and revenue, and take corrective actions as necessary.
• Identify opportunities to increase sales and improve profitability.

Qualifications

• Previous supervisory experience within a Food & Beverage environment, preferably in a luxury hotel, restaurant, or hospitality setting.
• Strong knowledge of food safety, health & safety, and hygiene standards, with relevant certifications being advantageous (e.g., Food Safety Level 2 or 3).
• Excellent leadership and people management skills, with the ability to motivate, coach, and develop team members.
• Strong customer service and communication skills, with the ability to handle guest concerns professionally and maintain high service standards.
• Good organisational and administrative skills, including experience with rota management, payroll systems, stock control, and budget awareness.

Additional Information

Discover a world of unparalleled perks tailored just for you:

• Competitive compensation package, including departmental incentives and annual bonus of £1.300,00 per year.
• Free Stays in the UK or Ireland (4 nights/year) - Create unforgettable memories with your loved ones.
• Employee Benefit Card - Discounted rates at Accor properties worldwide.
• Sofitel Experience - Enjoy a luxurious night at our hotel, complete with a delightful breakfast.
• Complimentary Meals While on Duty.
• Special Rates in F&B, Rooms & Spa - Treat yourself to luxury at unbeatable prices.
• Be Part of the Largest Hospitality Group in Europe.
• Exceptional Training and Development Opportunities through Apprenticeship Program.
• Employee Assistance Program with 24/7 GP Access - Your well-being is our priority.
• Social Events and Activities.

Bring passion and dedication to excellence, and we will recognise your contribution with a variety of benefits, rewards and development opportunities. We also offer a range of wellbeing initiatives, including apps with content to help you feel at your best. Join us, and you can thrive as an individual as well as being part of a supportive and inclusive team.

Food & Beverage Floor Supervisor London, England, United Kingdom