Barista

The Lensbury; Teddington; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Free lunch

Free parking

Discounts on Spa and rooms

Employee Assistance Programme

Online benefits portal

Fully-funded Apprenticeships

Cycle to Work Scheme

Job summary

The Lensbury in Teddington is seeking a friendly Barista to join our Food & Beverage team. You will be passionate about delivering exceptional coffee and creating a welcoming atmosphere while ensuring every drink and food item is prepared to the highest standard.

You will greet guests, take orders, upsell seasonal specials, and maintain high standards of cleanliness and safety in a busy luxury environment. This role supports the hotel’s leisure facilities and guest experience.

Qualifications

• Previous experience as a Barista or in a hotel/hospitality setting.
• Strong customer service and communication skills.
• Passion for coffee and delivering excellent guest experiences.

Responsibilities

• Prepare and serve high-quality coffees, teas, smoothies and other beverages.
• Prepare and serve food items when required.
• Deliver exceptional service by greeting guests and taking orders.
• Upsell seasonal specials and new products.
• Assist with opening/closing duties and keep areas clean and stocked.
• Process payments accurately and maintain hygiene standards.
• Coordinate with team to ensure smooth service.
• Monitor stock levels and communicate replenishment needs.

Skills

Barista experience

Customer service

Hospitality

Job description

About Us

Part of Iconic Hotels and Resorts, The Lensbury is located on the banks of the River Thames in Teddington and is home to an exclusive leisure club, a 156 bedroom hotel, meeting and events spaces, restaurant and bar, spa, and 25 acres of beautiful gardens and grounds.

We are committed to delivering exceptional service and creating memorable experiences for our members, guests and visitors, and we're looking for a passionate Barista to join our Food & Beverage team.

The Role

We are looking for a friendly, enthusiastic and customer-focused Barista to join our Food & Beverage team. You will be passionate about delivering exceptional coffee and outstanding service, creating a welcoming atmosphere while ensuring every drink and food item is prepared to the highest standard.

As a Barista, your responsibilities will include:

• Preparing and serving high-quality coffees, teas, smoothies and other hot and cold beverages with consistency and care.
• Preparing and serving food items where required.
• Delivering exceptional customer service by greeting guests, taking orders and building positive relationships.
• Recommending menu items and upselling seasonal specials and new products.
• Assisting with opening and closing duties, ensuring work areas are clean, fully stocked and ready for service.
• Processing payments accurately.
• Maintaining high standards of cleanliness, food safety and hygiene in line with Health & Safety regulations.
• Working closely with colleagues to ensure a smooth and efficient service.
• Monitoring stock levels and communicating replenishment requirements.
• Supporting the wider Food & Beverage operation as required to deliver an exceptional guest experience.

What We're Looking For

• Previous experience as a Barista or team member in a hotel or similar hospitality environment.
• A passion for coffee, great food and delivering exceptional customer service.
• A positive, friendly and professional attitude.
• Excellent communication and interpersonal skills.
• Ability to work efficiently in a busy, fast-paced environment.
• Strong organisational and time management skills.
• Knowledge of food hygiene and Health & Safety practices.
• Experience in a luxury hospitality environment is desirable but not essential.

What's in It for You?

• Use of some of our leisure facilities (Swimming, Gym, Tennis, Watersports)
• Discounts - Spa, Watersports hire, rooms, friends & family rate rooms, at Lensbury and across the portfolio
• Employee Assistance Programme (access for your family also)
• Online Benefits Portal
• Fully-funded Apprenticeships
• Free lunch and free parking
• Staff social events/parties/awards
• Cycle to Work Scheme