Food & Beverage Associate

Delta Hotels by Marriott Edinburgh; City of Edinburgh; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Free meals on duty

Uniform provided

Marriott discount card

Pension scheme

Employee assistance programme

Career development

Training programs

Job summary

Delta Hotels by Marriott Edinburgh is seeking a dedicated team member to join our hospitality team. You will welcome guests, take orders, and provide detailed information about menu items while maintaining high standards of cleanliness and service.

Join our team to enjoy perks such as free meals on duty, uniform provided, and Marriott discounts, with opportunities for career development and training across Marriott's global network.

Qualifications

• Related Work Experience: At least 1 year of related work experience in a customer service role.
• Supervisory Experience: None required.
• License or Certification: None required.

Responsibilities

• Welcome and assist guests with a warm and friendly demeanour, ensuring a positive dining experience.
• Take and serve orders accurately, adhering to quality and presentation standards.
• Provide detailed information about menu items, including ingredients and preparation methods.
• Maintain cleanliness and organisation in the dining area and service stations.
• Coordinate with kitchen staff to ensure timely and accurate delivery of food and beverages.
• Handle guest inquiries and complaints professionally, resolving issues promptly.
• Promote restaurant services and specials to enhance guest experience and drive sales.
• Follow safety and hygiene protocols to ensure a safe working environment.
• Assist with inventory management and restocking supplies as needed.
• Support team members and collaborate to achieve common goals.

Skills

Customer service

Job description

Areyou passionate about delivering exceptional hospitality and eager to join adynamic team at one of the world's leading hotel brands? We are currentlyrecruiting for a dedicated individual to join our team. We believe in creatingmemorable experiences for our guests and we want our associates to be at their best:to care for their holistic wellbeing, to feel a sense of belonging, to knowtheir co-workers are committed to a culture of respect and kindness.

Whatis in it for you: In addition toreceiving a competitive salary and investment in your personal development, youwill have access to an array of perks and discounts including:

• Free Meals onDuty:Enjoy complimentary meals whileat work.
• Uniform Provided:A professional uniform is supplied for allemployees.
• Explore Discounts: A Marriott Discount Card that offersbenefits on hotel stays and F&B across 140 countries.
• Pension Scheme:Participation in The People’s Pension.
• Employee AssistanceProgramme:Free and confidentialsupport for various challenges, including financial advice, stress, and healthissues.
• CareerDevelopment:Opportunities forcareer growth and internal transfers within Marriott's global network.
• Training andDevelopment:Access to trainingprograms to enhance your skills and advance your career.

Responsibilities: Here's what your journey with us entails:

• Welcome and assist guestswith a warm and friendly demeanour, ensuringa positive dining experience.
• Take and serve ordersaccurately, adhering to quality andpresentation standards.
• Provide detailed informationabout menu items, including ingredients andpreparation methods.
• Maintain cleanliness and organisationin the dining area and servicestations.
• Coordinate with kitchen staffto ensure timely and accurate delivery offood and beverages.
• Handle guest inquiries and complaintsprofessionally, resolving issuespromptly.
• Promote restaurant services and specialsto enhance guestexperience and drive sales.
• Follow safety and hygiene protocolsto ensure a safe working environment.
• Assist with inventory managementand restocking supplies as needed.
• Support team membersand collaborate to achieve common goals.

Safety andCompany Policies:

• Follow all company andsafety and security policies and procedures.
• Report maintenance needs,accidents, injuries, and unsafe work conditions to the manager.
• Complete safety trainingand certifications.
• Ensure uniform andpersonal appearance are clean and professional.
• Maintain confidentialityof proprietary information.
• Communicate with othersusing clear and professional language.
• Develop and maintainpositive working relationships with others.
• Support the team to reachcommon goals.
• Listen and respondappropriately to the concerns of other employees.
• Ensure adherence toquality expectations and standards.

Note: This above description is not intended to establish atotal definition of the job, but an outline of the duties.

PreferredQualifications:

• Related Work Experience:At least 1 year of related work experience in a customer service role.
• Supervisory Experience:None required.
• License or Certification: None required.

Join us and bepartof a team that values excellence, sustainability, and career growth. Applytoday to start your journey with Marriott!