Casual F&B Assistant

Delta Hotels by Marriott Bexleyheath; Bexleyheath; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Free meals

Uniform provided

Discounts (Marriott Card)

Pension

Employee assistance programme

Career growth

Training programs

Job summary

Delta Hotels by Marriott Bexleyheath is seeking a friendly and dedicated team member to deliver exceptional hospitality in our dining areas. You will welcome guests, take orders, explain menu items, and ensure a polished dining experience within a supportive Marriott environment.

As part of our team, you will uphold high standards of cleanliness and service while coordinating with kitchen staff and promoting specials.

Qualifications

• At least 1 year of related work experience in a customer service role.
• Strong communication and interpersonal skills.
• Ability to handle guest inquiries professionally.

Responsibilities

• Welcome guests with a warm, friendly demeanour and provide a positive dining experience.
• Take and serve orders accurately, ensuring quality and presentation standards.
• Provide detailed information about menu items, ingredients and preparation methods.
• Maintain cleanliness and organisation in the dining area and service stations.
• Coordinate with kitchen staff to ensure timely and accurate delivery of food and beverages.
• Handle guest inquiries and resolve issues promptly and professionally.
• Promote restaurant services and specials to enhance guest experience and drive sales.
• Follow safety and hygiene protocols to maintain a safe working environment.
• Assist with inventory management and restocking supplies as needed.
• Support team members and collaborate to achieve common goals.

Skills

Customer service

Guest interaction

Communication

Job description

Are you passionate about delivering exceptional hospitality and eager to join a dynamic team at one of the world’s leading hotel brands? We are currently recruiting for a dedicated individual to join our team. We believe in creating memorable experiences for our guests and we want our associates to be at their best: to care for their holistic wellbeing, to feel a sense of belonging, to know their co-workers are committed to a culture of respect and kindness.

What is in it for you:

• Free Meals on Duty: Enjoy complimentary meals while at work.
• Uniform Provided: A professional uniform is supplied for all employees.
• Explore Discounts: A Marriott Discount Card that offers benefits on hotel stays and F&B across 140 countries.
• Pension Scheme: Participation in The People’s Pension.
• Employee Assistance Programme: Free and confidential support for various challenges, including financial advice, stress, and health issues.
• Career Development: Opportunities for career growth and internal transfers within Marriott’s global network.
• Training and Development: Access to training programs to enhance your skills and advance your career.

Responsibilities:

• Welcome and assist guests with a warm and friendly demeanour, ensuring a positive dining experience.
• Take and serve orders accurately, adhering to quality and presentation standards.
• Provide detailed information about menu items, including ingredients and preparation methods.
• Maintain cleanliness and organisation in the dining area and service stations.
• Coordinate with kitchen staff to ensure timely and accurate delivery of food and beverages.
• Handle guest inquiries and complaints professionally, resolving issues promptly.
• Promote restaurant services and specials to enhance guest experience and drive sales.
• Follow safety and hygiene protocols to ensure a safe working environment.
• Assist with inventory management and restocking supplies as needed.
• Support team members and collaborate to achieve common goals.

Safety And Company Policies

• Follow all company and safety and security policies and procedures.
• Report maintenance needs, accidents, injuries, and unsafe work conditions to the manager.
• Complete safety training and certifications.
• Ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information.
• Communicate with others using clear and professional language.
• Develop and maintain positive working relationships with others.
• Support the team to reach common goals.
• Listen and respond appropriately to the concerns of other employees.
• Ensure adherence to quality expectations and standards.

Preferred Qualifications

• Related Work Experience: At least 1 year of related work experience in a customer service role.
• Supervisory Experience: None required.
• License or Certification: None required.

Join us and be part of a team that values excellence, sustainability, and career growth.