Casual F&B Assistant

Delta Hotels by Marriott Swansea; Swansea; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

Free Meals on Duty

Uniform Provided

Marriott Discount Card

Pension Scheme

Employee Assistance Programme

Job summary

Delta Hotels by Marriott Swansea is seeking a casual F&B Associate to join our team and deliver exceptional guest experiences in a vibrant hotel setting.

You will take and serve orders, provide menu information, and help maintain a spotless dining environment while working collaboratively with kitchen and service teams.

Qualifications

• Customer service experience preferred.
• Ability to work in a fast-paced hospitality environment.
• Excellent communication and teamwork skills.

Responsibilities

• Welcome and assist guests with a warm and friendly demeanour.
• Take and serve orders accurately.
• Provide information about menu items and preparation.
• Maintain cleanliness in dining and service areas.
• Coordinate with kitchen staff for timely delivery.
• Handle guest inquiries and resolve issues promptly.
• Promote restaurant services and specials.
• Follow safety and hygiene protocols.
• Assist with inventory and restocking.
• Support team members to achieve goals.

Skills

Customer service

Teamwork

Communication skills

Job description

Areyou passionate about delivering exceptional hospitality and eager to join adynamic team at one of the world's leading hotel brands? We are currentlyrecruiting for a casual F&B Associate to join our team.
We believe in creatingmemorable experiences for our guests and we want our associates to be at their best:to care for their holistic wellbeing, to feel a sense of belonging, to knowtheir co-workers are committed to a culture of respect and kindness.

Whatis in it for you:

In addition toreceiving a competitive salary and investment in your personal development, youwill have access to an array of perks and discounts including:

• Free Meals onDuty:Enjoy complimentary meals whileat work.
• Uniform Provided:A professional uniform is supplied for allemployees.
• Explore Discounts: A Marriott Discount Card that offersbenefits on hotel stays and F&B across 140 countries.
• Pension Scheme:Participation in The People’s Pension.
• Employee AssistanceProgramme:Free and confidentialsupport for various challenges, including financial advice, stress, and healthissues.

Responsibilities:

Here's what your journey with us entails:

• Welcome and assist guestswith a warm and friendly demeanour, ensuringa positive dining experience.
• Take and serve ordersaccurately, adhering to quality andpresentation standards.
• Provide detailed informationabout menu items, including ingredients andpreparation methods.
• Maintain cleanliness and organisationin the dining area and servicestations.
• Coordinate with kitchen staffto ensure timely and accurate delivery offood and beverages.
• Handle guest inquiries and complaintsprofessionally, resolving issuespromptly.
• Promote restaurant services and specialsto enhance guestexperience and drive sales.
• Follow safety and hygiene protocolsto ensure a safe working environment.
• Assist with inventory managementand restocking supplies as needed.
• Support team membersand collaborate to achieve common goals.

Safety andCompany Policies:

• Follow all company andsafety and security policies and procedures.
• Report maintenance needs,accidents, injuries, and unsafe work conditions to the manager.
• Complete safety trainingand certifications.
• Ensure uniform andpersonal appearance are clean and professional.
• Maintain confidentialityof proprietary information.
• Communicate with othersusing clear and professional language.
• Develop and maintainpositive working relationships with others.
• Support the team to reachcommon goals.
• Listen and respondappropriately to the concerns of other employees.
• Ensure adherence toquality expectations and standards.

Note:

This above description is not intended to establish atotal definition of the job, but an outline of the duties.

PreferredQualifications:

• Related Work Experience:At least 1 year of related work experience in a customer service role.
• Supervisory Experience:None required.
• License or Certification: None required.

Join us and bepart of a team that values excellence, sustainability, and career growth.

Compensation: Competitive salary