FOOD SERVICES SUPERVISOR

Marriott London Heathrow; England; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Free meals on duty

Uniform provided

Marriott discount card

Pension scheme

Employee assistance programme

Career development

Training programs

Job summary

Marriott London Heathrow is seeking a dedicated Food Service Supervisor to lead by example across all F&B outlets, ensuring guest satisfaction with a positive, brand-aligned attitude. You will multitask across floor service, barista, and banqueting, while upholding hygiene standards and delivering exceptional hospitality.

You will support reservations, group enquiries and sales activities, collaborating with culinary teams to exceed guest expectations.

Qualifications

• Customer-facing role experience is preferred.
• Strong communication and interpersonal skills.
• Awareness of food safety and hygiene procedures.

Responsibilities

• Lead by example with a positive attitude and on-brand service across all F&B outlets.
• Multitask across floor service, bartending, barista, hosting, and banqueting activities.
• Ensure cleaning, sanitising and usage guidelines are followed for tables, chairs and equipment.
• Assist with guest enquiries, reservations and group bookings to drive revenue.
• Collaborate with culinary and back-of-house teams to exceed guest expectations.
• Maintain high standards of cleanliness and hygiene across F&B areas.

Skills

Customer service

Team leadership

Food safety

Communication

Education

High school diploma or GED

Job description

Areyou passionate about delivering exceptional hospitality and eager to join adynamic team at one of the world's leading hotel brands? We are currentlyrecruiting for a dedicated individual to join our team. We believe in creatingmemorable experiences for our guests and we want our associates to be at their best:to care for their holistic wellbeing, to feel a sense of belonging, to knowtheir co-workers are committed to a culture of respect and kindness.

Whatis in it for you: In addition toreceiving a competitive salary and investment in your personal development, youwill have access to an array of perks and discounts including:

• Free Meals onDuty:Enjoy complimentary meals whileat work.
• Uniform Provided:A professional uniform is supplied for allemployees.
• Explore Discounts: A Marriott Discount Card that offersbenefits on hotel stays and F&B across 140 countries.
• Pension Scheme:Participation in The People’s Pension.
• Employee AssistanceProgramme:Free and confidentialsupport for various challenges, including financial advice, stress, and healthissues.
• CareerDevelopment:Opportunities forcareer growth and internal transfers within Marriott's global network.
• Training andDevelopment:Access to trainingprograms to enhance your skills and advance your career.

Responsibilities:

Here’s what your journey with us entails:

• Lead by example withbrilliant positive attitude, grooming standard, body language and tone need tobe positive, supportive and on brand at all times. The role of Food ServiceSupervisor is multi-functional, which is based across all venue and types of servicedelivery in the hotel.
• A Food ServiceSupervisor will multitask between undertaking and supervising floor service,bartending, barista, hosting, banqueting service and banqueting rooms setups onany given day and in any outlet as required and as directed by supervisors ormanagers.
• You must adhere to andsupervise the adherence by others to all guidelines provided in relation tocleaning, sanitising and returning to usage of all tables, chairs and equipmentto ensure compliance with company guidelines. In addition, you must be fluentwith correct food handling and service procedures relating to food hygiene,health, safety and allergy awareness.
• As a FoodServiceSupervisor, your role will also include assisting management andyour fellow supervisors & associates with answering guest enquiries forreservations, taking and positively converting groups enquiries and anyadditional sales/revenue generating activities and general administration toensure the effective running of the F&B department.
• As Food ServiceSupervisor, your role will also include creating a harmonious relationship withthe culinary and back of house teams and assisting them where necessary inorder to ensure that we are exceeding guest expectations with every visit.
• You’re expected tomaintain the cleanliness and hygiene of all F&B areas at all times andadvocate this as best practice.

Safety andCompany Policies:

• Follow all company andsafety and security policies and procedures.
• Report maintenance needs,accidents, injuries, and unsafe work conditions to the manager.
• Complete safety trainingand certifications.
• Ensure uniform andpersonal appearance are clean and professional.
• Maintain confidentialityof proprietary information.
• Communicate with othersusing clear and professional language.
• Develop and maintainpositive working relationships with others.
• Support the team to reachcommon goals.
• Listen and respondappropriately to the concerns of other employees.
• Ensure adherence toquality expectations and standards.

Note: This above description is not intended to establish atotal definition of the job, but an outline of the duties.

PreferredQualifications:

• Education: High schooldiploma or G.E.D. equivalent.
• Related Work Experience:At least 1 year of related work experience in a customer service role.

Join us and bepart of a team that values excellence, sustainability, and career growth.

Compensation: Competitive salary