Food & Beverage Assistant - Live In

Hand Picked Hotels; Stratford-upon-Avon; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Competitive hourly rate

Service charge

28 days holiday incl. bank holidays

Uniform and meals on shift

Wellbeing support

Job summary

Hand Picked Hotels is seeking a Food & Beverage Assistant at Ettington Park Hotel & Spa to help deliver exceptional guest experiences. You will ensure dining spaces, bars and service areas are presented to the highest standards and support smooth service with attention to detail.

The role is full-time (5 days out of 7, including weekends) at 32 hours per week, with a competitive hourly rate and service charge.

Qualifications

• Passion for hospitality and delivering exceptional guest service.
• Experience in restaurant and bar or food & beverage environment.
• Willingness to work 5 days out of 7, including weekends; flexible hours where possible.

Responsibilities

• Maintain dining areas, bars and service spaces to high standards.
• Assist with food and beverage service and ensure tables are well-presented.
• Work with the team to deliver a consistent, high-quality guest experience.

Skills

Customer service

Team player

Attention to detail

Hospitality knowledge

Tools

POS systems

Job description

Location: Stratford-upon-Avon, Warwickshire, CV37 8BU

Salary: Starting at £13 per hour + service charge + excellent colleague benefits

Job Type: Full-time | Permanent | 5 days out of 7

Come and join our Team...We are currently seeking a passionate and enthusiastic Food & Beverage Assistant at Ettington Park Hotel & Spa, part of Hand Picked Hotels.

Tucked within a secluded Shakespearian landscape, Ettington Park Hotel & Spa offers a truly extraordinary place to grow your hospitality career. This Neo-Gothic masterpiece, set within 40 acres of parkland and woodland near Stratford-upon-Avon, blends dramatic architecture with discreet luxury - creating a workplace that is as inspiring as it is unique.

As part of our team, you’ll help bring the hotel’s rich heritage and quiet elegance to life for every guest. From welcoming visitors who come to explore our manicured gardens and historic ivy-clad ruins, to supporting the fine dining experience where candlelight, our personalised service, with an emphasis on service excellence & consistency, and menus celebrating the best of British provenance take centre stage, your role will help shape moments our guests never forget.

If you’re passionate about hospitality, thrive in a supportive environment, and enjoy making a real difference to someone’s stay, Ettington Park Hotel & Spa offers an inspiring place to grow your career.

What will the role involve?

As a Food & Beverage Assistant, you will help create an exceptional guest experience by ensuring our dining areas, bars, and service spaces are presented and maintained to the highest standards. With meticulous attention to detail, you will support the smooth delivery of food and drink service, ensure tables are beautifully set, service stations are fully stocked, and food and beverage offerings are presented with care and consistency. Your commitment to excellence will contribute to an unforgettable and memorable guest experience. A true team player, you will work confidently alongside colleagues on the floor, providing excellent service and helping to uphold our reputation for outstanding hospitality and quality service.

This is a full-time role working 5 days out of 7 including weekends on a rota basis, 32 hours per week, which may vary depending on business.

Flexible working hours can be accommodated where possible.

What’s in it for you?

• A competitive hourly rate of £13 with incremental pay reviews based on recognition of commitment and performance, plus a share of service charge.
• A welcoming, inclusive culture where long-term friendships and diversity are celebrated.
• Ongoing career development with in-house and external training, including apprenticeships and industry-recognised courses.
• 28 days holiday per year including bank holidays, increasing to 33 days including bank holidays with length of service.
• Uniform and meals on shift provided.
• Complimentary spa access (restrictions apply).
• Free onsite parking (where applicable).
• Access to wellbeing support through our Employee Assistance Programme.
• Company pension, enhanced sick pay & Life assurance scheme.
• Online retail discount platform offering thousands of savings with high street retailers and restaurants as well as a health and well-being platform.
• Discounted stays in our hotels and on food, drink, spa treatments & products.
• Annual loyalty awards (like afternoon teas and overnight stays).
• Introduction bonus for new colleague recommendations.
• Colleague of the Month awards, which leads to our annual awards ceremony.
• Regular team gatherings and appreciation events.

Are you Hand Picked?

• We are looking for proactive and enthusiastic candidates that have a willing attitude and a welcoming and friendly nature. We thrive on excelling together to ensure as a team we deliver service, excellence and consistency, fostering a culture of collaboration, partnership & teamwork.
• You will have passion and pride in delivering exceptional, high-quality, personalised service to ensure our guests experiences are memorable.
• You will have previous restaurant and bar or food and beverage experience, with the confidence to work as part of a team and deliver exceptional service standards in a fast-paced, busy hospitality environment.

Who We Are...

Hand Picked Hotels was founded in 2001 by owner and Chairman, Julia Hands MBE, and today still remains a family-owned group which has 21 unique luxury country houses and coastal retreats, each hand picked for their individuality. Architecturally distinctive and quintessentially British, every hotel boasts an extraordinary location from Scotland to the Channel Islands, offering breathtaking views from vast countryside to expansive beaches, to lush woodlands.

Dedicated to creating unique and enchanting stays, curated personalised service runs through the heart of every hotel. Whilst each hotel is individual, each property fulfils the company values of family, individuality, community and care, with a team commitment to aiming higher and delight their guests with magical experiences that offer a true escape from the everyday.

Hand Picked Hotels are committed to protecting the environment for a sustainable future, and all of our hotels have received the ‘Green Tourism’ accreditation. A Recognition of our progress in reducing energy use and waste, supporting biodiversity, and sourcing responsibly from local and ethical partners.

Hand Picked Hotels is an Equal Opportunities employer. Candidates must be eligible to live and work in the UK.