Food & Beverage Assistant

Hand Picked Hotels; Stratford-upon-Avon; On-site; GBP 17,000 - 19,000; Full time

Benefits offered by this job

Competitive hourly wage

Service charge share

Pension scheme

Life assurance

Employee assistance

Sickness scheme

28 days holiday

Training programs

Loyalty awards

Discount platform

Diversity & Inclusion

Equal opportunities

Job summary

Hand Picked Hotels is seeking a Food & Beverage Assistant at Ettington Park Hotel, Stratford-upon-Avon. You will prepare service areas to our standards and maintain presentation across food and beverage experiences.

Ideal candidates have experience in quality-driven hotels or hospitality, are enthusiastic, flexible and possess high emotional intelligence to anticipate guest needs and deliver a magical Hand Picked experience.

Qualifications

• Experience in quality-driven hotel/restaurant hospitality.
• Willing to take on new responsibilities and be flexible.
• Strong emotional intelligence to anticipate guest needs.
• Ability to deliver the Hand Picked guest experience.

Responsibilities

• Prepare service areas to Hand Picked standards.
• Know menu items, allergens and preparation style.
• Offer accurate product descriptions and recommendations.
• Work with the team to achieve department goals.
• Maintain knowledge of wine list and stock.
• Understand basics of food and wine matching.
• Be inspired, have fun, and represent the Hand Picked Team.

Skills

F&B experience

Customer service

Flexibility

Team player

Job description

Hand Picked Hotels

Hand Picked Hotels is a beautiful collection of 21 privately owned, luxury country houses and coastal retreats, each hand picked for their individuality. Architecturally distinctive and quintessentially British, every hotel boasts an extraordinary location, from Scotland to the Channel Islands, offering breath taking views, from vast countryside to expansive beaches, to lush woodlands. With every need taken care of, the team at each hotel ensures every guest has a magical experience, encouraging them to return time and time again.

Hand Picked Hotels was founded in 2001 by owner and Chairman, Julia Hands MBE. Whilst each hotel is individual, every property fulfils the company values of family, individuality, community and care, ensuring a hand picked experience for every guest and employee.

We are currently recruiting for a Food & Beverage Assistant at Ettington Park Hotel, part of Hand Picked Hotels.

The only AA 4 Red Star hotel in Stratford‑upon‑Avon, Ettington Park is renowned as one of the finest hotels in Warwickshire. Set within 40 acres of luscious parkland in a verdant valley with the river Stour meandering through it, the spectacular country house boasts 47 characterful bedrooms and the finest seasonal cuisine served in its 2AA Rosette restaurant. Ettington Park has gained an enviable reputation for offering one of the finest afternoon teas in Stratford‑upon‑Avon, while many couples have chosen its spectacular grounds as a magical backdrop for their perfect wedding.

About the Role

• The role of a Food and Beverage Assistant involves preparing food and beverage service areas to Hand Picked Hotels standards ensuring high standards of presentation are always maintained.
• You will be expected to be able to hold a good level of knowledge regarding food menu items and availability, including main ingredients, allergens and preparation style.
• Be able to offer accurate and enticing product descriptions with recommendations based on guest preferences.
• Working enthusiastically alongside team members to achieve departmental goals.
• As Food and Beverage Assistant you will be expected to be able to maintain a basic knowledge of the wine list and stock availability.
• Understands the basic principles of food and wine matching, different grape varieties and predominant flavours.
• Most of all we will want you to be inspired, have fun and enjoy being part of our Hand Picked Team.

About you:

• To be considered for this role you will have current base knowledge and experience of food and beverage within a quality driven hotel, restaurant, or hospitality environment.
• You will be enthusiastic and willing to take on new responsibilities.
• Adopt a flexible approach to assist in different areas of the hotel as business and guest needs dictate.
• Having a high level of emotional intelligence, enabling you to be able to anticipate our guests needs ensuring they receive a Hand Picked experience.
• It is essential you can demonstrate how you would be able to deliver our guest experience standards at Hand Picked Hotels, which includes the ability to go above and beyond to ensure guests have a high-quality, personalised, and magical experience that they remember, recommend, and return to time and time again.

Company Benefits

• A competitive salary package of £13 per hour – plus a share of service charge.
• This is a Full-Time role working 5 days out of 7 including weekends on a rota basis, 32 hours per week, which may vary depending on business needs.
• Company pension scheme with a generous employer contribution.
• Life assurance scheme.
• Employee Assistance Program to support you with whatever life throws at you.
• Company Sickness Scheme Benefit.
• 28 days holiday per year including bank holidays, increasing to 33 days including bank holidays with length of service.
• Forward career progression, with access to our In House and external training programs, including apprenticeships up to level 7, WSET Level 1 and 2 with our In house Wine Academy which are all supported by our learning and development team.
• Annual loyalty awards (like afternoon teas and overnight stays)
• Online retail discount platform offering thousands of savings with high street retailers and restaurants as well as a health and well-being platform.
• Opportunity to make lifelong friendships and be part of team that celebrates Diversity and Inclusion.
• Hand Picked Hotels is an Equal Opportunities employer.

Candidates must be eligible to live and work in the UK.