Food & Beverage Assistant

Artemis Hotels Management Limited

Hinckley

On-site

GBP 18,000 - 23,000

Full time

2 days ago

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Benefits offered by this job

Competitive salary

On-going training and development

28 days holiday including Bank Holiday

Stakeholder Pension entitlement

Discounted hotel room rates

Meals on duty

Incentives and rewards

Job summary

Sketchley Grange Hotel & Spa in Hinckley is seeking a hospitality-oriented team member to serve guests in our Bar and Restaurant, assisting with mise en place and ensuring service meets the highest standards.

You will follow health and safety systems, work well under pressure, and contribute to a warm, friendly guest experience. Training and support will be provided to help you thrive in a fast-paced environment.

Qualifications

Warm, friendly personality
Commitment to high levels of customer service
Good teamwork skills
Genuine interest in hospitality
Ability to work well under pressure in a fast-paced environment

Responsibilities

Serve guests in the Bar and Restaurant to the highest standard
Assist in Restaurant setup and close-down
Take orders accurately and ensure timely delivery
Support efficient running of service across the team
Maintain mise en place levels and rotate stock
Uphold Health & Safety and Food Hygiene standards
Maintain cleanliness and hygiene in front and back of house
Dress in uniform correctly and professionally
Build positive relationships with other hotel departments

Skills

Warm personality

Customer service

Teamwork

Hospitality

Under pressure

Job description

Who are we

Sketchley Grange Hotel & Spa is a stunning establishment, nestled in a serene setting with 102 well-appointed rooms, making it a perfect destination for travellers seeking comfort and relaxation. We pride ourselves on delivering exceptional service and creating memorable experiences for our guests.

Role Responsibilities

You’ll be responsible for serving and ensuring the wellbeing of our guests within the Bar and Restaurant. You will complete all preparation and service of the Restaurant to the highest standards and in keeping with the specifications and systems set by the Restaurant Manager to keep our service consistent. You’ll ensure that we are compliant with Health & Safety and Food Hygiene by following any systems shown to you. You’ll assist with running food and the preparation of sufficient mise en place.

To be responsible for the service and wellbeing of our guests.
To assist in the set up and closedown of the Restaurant.
Ensure all orders are taken accurately and items are received in a timely manner.
To support the team in ensuring the efficient, and effective running of the service.
Ensure that the preparation and presentation of each section is of a high standard, and is in line with the standards set.
Serve guests to the highest standard whilst keeping the guests expectations at the forefront of your mind.
To keep your mise en place levels up to the required level whilst rotating stock.
Be mindful of waste, always seek help to utilise all stock and minimise waste.
Report any faults or defects as you see them.
Maintain a high standard of Restaurant and back of house cleanliness and hygiene practices.
Ensure that you are correctly dressed in your uniform.
Maintain a professional working relationship with all departments in the hotel.

Key Requirements

A warm and friendly personality
Commitment to delivering high levels of customer service
Good teamwork skills - we want work to be fun for all of our employees
Have a genuine interest in providing hospitality to our customers
To be able to work well under pressure (Hospitality is very fast paced but don't worry you'll be supported from day one and you'll be just as quick at adapting to your new role)

Benefits