Food & Beverage Assistant

Aimbridge; Telford; Hybrid; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Training & leadership development

Staff discounts (up to 50%)

Stream savings plan

Employee assistance program

Incentives

Gym access

Staff meals

Free parking

Job summary

Aimbridge Hospitality EMEA is looking for a Food and Beverage Assistant to ensure guests enjoy a positive, first‑class dining experience. You’ll greet guests, take orders, serve food and drinks, and handle payments while keeping a clean, well‑presented dining area.

You’ll work as part of a supportive team, collaborate across the hotel, and contribute to an outstanding guest experience with attention to detail and flexibility to cover varying shifts, including nights and weekends.

Qualifications

• Excellent communication skills and ability to engage with guests professionally.
• Strong guest service mindset and brand standards.
• Able to work well in a team and support colleagues across the hotel.
• Attention to detail and ability to maintain a clean dining area.
• Flexible to work varying shifts, including nights, weekends and holidays.

Responsibilities

• Greet guests and seat or direct them as needed.
• Take food and beverage orders accurately and efficiently.
• Serve food and drinks and handle payments.
• Maintain a clean and organised dining area and restock supplies.
• Assist with food preparation as needed and support the wider team.
• Provide excellent customer service in line with Aimbridge’s pillars.

Skills

Communication

Guest service

Teamwork

Attention to detail

Flexibility for shifts

Job description

Who are we?

Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We’re passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our “people first” approach to business, the Aimbridge experience is like no other.

What is in it for you?

As part of the Aimbridge team, you will have access to industry leading benefits that include

• Industry leading training and leadership development opportunities
• Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
• Access to Stream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
• 24/7 access to our employee assistance programme
• Uncapped incentives to reward you for your contributions
• Access to hotel gym facilities
• Staff meals on duty
• Free staff parking

A day in the life of…

As Food and Beverage Assistant you’ll be responsible for ensuring that guests have a positive, first class dining experience. You’ll greet guests, take orders, serve food and drinks, and handle payments. You’ll be responsible for maintaining a clean and organised dining area, restocking supplies, and assisting with food preparation as needed whilst working agilely to support the rest of the wider business. Excellent customer service skills and attention to detail are essential for this role and you'll always work with Aimbridge’s four pillars of Food and Beverage in mind: People, Product, Guest, Performance.

What do we need from you?

• Food and Beverage experience isn't essential for this role, but to be successful, you will be passionate about providing an exceptional guest experience and living through our brand standards
• You’ll have strong communication skills and the ability to engage with guests in a friendly and professional manner
• An ability to work well in a team and collaborate with other staff members to provide excellent service to guest, being agile in your ability to support colleagues across the hotel
• Attention to detail and ability to maintain a clean and organised dining area
• Flexibility to work varying shifts, including nights, weekends and holidays.

At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone ‘A Place to Grow’