Food & Beverage Assistant

Holiday Inn London - Shepperton; Shepperton; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Discounts across retail, restaurants,

Family and Friends discounts in hotels

Leisure Club / Gym free membership

International Travel at Employee Rate

Parking on site for free

Meals for free on shift

Progression Room to grow

Uniform provided

Flexible attitude and working hours

Job summary

Holiday Inn London - Shepperton is seeking a friendly Food & Beverage Assistant to deliver outstanding guest service across the stay. You’ll show enthusiasm for guests, work with our team and use available technology to simplify tasks while keeping high standards.

You will engage with guests, build relationships, upsell where appropriate and respond promptly to feedback. A proactive approach will help you enhance the guest experience and support hotel promotions.

Qualifications

• Incredible customer service abilities and confidence to anticipate and deliver on guests needs.
• Excellent interpersonal and communication skills.
• Ability to stay flexible and attentive to detail in a fast-paced hospitality environment.

Responsibilities

• Ensuring that all guests experience an outstanding level of service throughout their stay.
• Ensuring that every guest experiences a safe visit, exceeding all expectations surrounding cleanliness.
• Engage, build and develop relationships with guests, assessing their needs and flexing style and approach appropriately.
• Being attentive to all guests and looking for opportunities to up-sell and make recommendations to enhance their experience.
• Responding promptly to guest complaints and finding ways to turnaround any negative feedback.
• Keeping up to date with hotel facilities, promotions and the local market area, so as to be able to effectively assist guests.
• Looking for ways to deliver continuous improvements to the guest experience.

Skills

Customer service

Interpersonal skills

Communication skills

Attention to detail

Flexible

Self-motivated

Hard-working

Job description

Can I have a Pizza with no sauce or cheese please? SAY WHAT?

We’ve heard it all.

Because you’re an outstanding Food & Beverage Assistant you’ll know exactly how to deal with such requests (believe me, there will be weirder) – this means you won’t be scared of the unknown, you’ll actually love it! You’ll also know Angela, (one of your favourite regulars) is partial to trying whatever special is on the menu, so she gives you the nod and you have it on order; but you’ll be just as passionate about ensuring each and every guest receives the same treatment, paying attention to those little details, that makes them leave with a smile.

What you’ll be doing as a Food & Beverage Assistant

• Ensuring that all guests experience an outstanding level of service throughout their stay
• Ensuring that every guest experiences a safe visit, exceeding all expectations surrounding cleanliness
• Engage, build and develop relationships with guests, assessing their needs and flexing style and approach appropriately
• Being attentive to all guests and looking for opportunities to up-sell and make recommendations to enhance their experience
• Responding promptly to guest complaints and finding ways to turnaround any negative feedback
• Keeping up to date with hotel facilities, promotions and the local market area, so as to be able to effectively assist guests
• Looking for ways to deliver continuous improvements to the guest experience.

What’ll make you a great fit for this Food & Beverage Assistant role

• It doesn’t matter where you’ve gained your experience, as long as you have incredible customer service abilities and confidence to anticipate and deliver on guests needs
• You’ll enjoy using tech – we have lots of it to make your life easier and our guests experience more seamless
• You’ll love people – and as a result, have great interpersonal and communication skills
• Details? You love them! You’ll be incredibly attentive with guests as a result
• Flexible and able to remain focused on results under pressure and to challenging deadlines
• Self-motivated and confident
• Hard-working but FUN!

The benefits

• Discounts across retail, restaurants, events etc (because we know life isn’t just about work)
• Family and Friends discounts in hotels across the IHG Hotels
• Leisure Club / Gym free membership
• International Travel at Employee Rate for other branded hotels within our brand family (and you’re not just limited to good old Britain – our family has hotels that span all over the world!)
• Parking on site for free
• Meals for free on shift – hard work is hungry work!
• Progression Room to grow, with opportunities across the UK and internationally
• Uniform provided
• Flexible attitude and working hours.