Food & Beverage Assistant

Crossco (1467) Limited; Newcastle upon Tyne; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Hotel discounts

Paywise+

Employee assistance program

Gym access

Free staff parking

Job summary

Crossco (1467) Limited in Newcastle upon Tyne is seeking a Food & Beverage Assistant to create a warm, welcoming dining experience for guests. From greeting guests and taking orders to serving food and drinks and handling payments, you’ll be at the heart of our guest experience.

You’ll help keep dining areas clean and well stocked, assist with food preparation when required, and work flexibly across the hotel to support colleagues and the wider business, including meetings and events teams to

Qualifications

• Excellent customer service orientation and a positive attitude.
• Strong communication and interpersonal skills.
• Team player who supports colleagues when needed.
• Flexible and agile to cover various hotel tasks during busy periods.
• Detail-oriented with pride in a clean, organised dining area.
• Reliable, enthusiastic and keen to learn.

Responsibilities

• Greet guests and take orders to ensure accurate service.
• Serve food and drinks and handle payments efficiently.
• Maintain clean, tidy dining and service areas.
• Assist with food preparation when required.
• Work flexibly across the hotel to support colleagues and events.
• Collaborate with meetings and events teams to deliver guest experiences.

Skills

Customer service

Communication

Teamwork

Attention to detail

Flexibility

Reliability

Job description

A day in the life of…

As a Food & Beverage Assistant, you’ll play an important role in creating a warm, welcoming and memorable dining experience for our guests.

From greeting guests and taking orders to serving food and drinks and handling payments, you’ll be at the heart of our guest experience. You’ll also help keep our dining areas clean, organised and well stocked, assist with food preparation when required, and work flexibly across the hotel to support your colleagues and the wider business. The role also includes working with our meetings and events team to deliver exceptional guests experience.

What we’re looking for

Previous Food & Beverage experience is not essential. What matters most is your attitude, enthusiasm and commitment to delivering an exceptional guest experience.

We’re looking for someone who:

• Has a genuine passion for excellent customer service and takes pride in creating a positive guest experience.
• Has strong communication and interpersonal skills, with the confidence to engage with guests in a friendly and professional manner.
• Works well as part of a team and is always willing to support colleagues when needed.
• Is flexible and agile, with the ability to adapt to different tasks and support other areas of the hotel during busy periods.
• Has good attention to detail and takes pride in maintaining clean, tidy and organised dining and service areas.
• Is reliable, enthusiastic and willing to learn.
• Is comfortable working a flexible shift pattern, including evenings, nights, weekends and holidays.

Why join us?

If you enjoy working with people, thrive in a busy environment and want to be part of a team that puts guests first, we’d love to hear from you.

What’s In It for You?

• Exceptional training and career development opportunities
• Hotel discounts across the portfolio – staff rates plus up to 50% off food, beverage, and spa
• Paywise+ – access up to 40% of your earned pay and automatic savings options
• 24/7 Employee Assistance Programme and Virtual GP via Mintago
• Salary Sacrifice options and retail discounts via Mintago
• Free staff parking
• Access to hotel gym facilities