Food & Beverage Assistant

Mar Hall; Bishopton; On-site; GBP 20,000 - 24,000; Full time

Job summary

Join an exciting new journey at a prestigious hotel in Scotland, where luxury meets innovation. As a Food and Beverage Assistant, you will play a vital role in delivering exceptional service to guests, ensuring their experience is memorable. Your responsibilities will include creating a warm atmosphere, efficiently serving food and drinks, and maintaining high standards of service. This is a fantastic opportunity to be part of a dynamic team in a beautifully refurbished hotel, offering a range of benefits including discounts on accommodation, food, and leisure facilities. If you have a passion for hospitality and a commitment to guest satisfaction, we want to hear from you!

Benefits

Hotel Accommodation Discounts

Food Discounts

Golf & Spa Discounts

Friends and Family Discounts

Free On-Site Parking

Complimentary Use of Leisure Facilities

Employee Assistance Programme

Qualifications

• Experience in a similar role, preferably in a high-end restaurant.
• High standard of personal presentation.

Responsibilities

• Assist in creating a welcoming environment for guests.
• Ensure efficient delivery of food and beverage orders.
• Deal with guest complaints in a friendly manner.

Skills

Customer Service

Food and Beverage Knowledge

Cash Handling

Event Setup

Education

Experience in Hospitality

Job description

FOOD AND BEVERAGE ASSISTANT

About Us

Are you ready to be part of a new and exciting journey?

Mar Hall Hotel, Golf & Spa Resort, a gem nestled in the heart of Scotland, has recently been acquired by Dutco, a prestigious Dubai-based company, with ambitious plans for luxury and innovation. Our extensive refurbishment programme includes expanding and upgrading the property to see it repositioned as one of the best hotels in Scotland and an international destination. Plans include new luxury woodland lodges, revitalised golf, spa & leisure facilities, and a refurbishment of our guestrooms and public spaces.

As we embark on this thrilling new chapter, we are searching for a skilled and dedicated Food and Beverage Assistant to join our team and be a part of this exciting new world.

Key responsibilities of the Food and Beverage Assistant will include:

1. Assist in creating a warm and welcoming environment for our guests.
2. Adherence to our steps of service for each operational area you may work in.
3. Ensure an efficient and safe delivery of all food and beverage orders in line with guest expectations, ensuring an exceptional level of service is always maintained.
4. Set up, clear, and promptly service tables after use to ensure that guests can be seated in a timely manner.
5. Ensure all cash, card, and till procedures are carried out in line with agreed procedures.
6. Deal with guest complaints in a friendly and efficient manner, always ensuring guest satisfaction, and ensure that any guest complaints and comments are reported to management.
7. Setting up marquees, arranging tables, and assisting with the preparation of event spaces.
8. Greeting guests as they arrive at the venue, directing guests to tables, providing menus, and taking orders.
9. Delivering food from the kitchen to guests at the table or to a self-service area.
10. Keeping any bar and drink service areas fully stocked with beverages.
11. Taking drinks orders and serving drinks to guests at their table or throughout the venue.
12. Opening wine bottles at the table and pouring drinks for guests.
13. Wiping down tables and chairs, removing rubbish, and clearing event spaces.

The Ideal Food and Beverage Assistant:

• Experience of working in a similar role and/or environment (preferably in a high-end restaurant within the hotel, leisure, or hospitality industry would be a distinct advantage).
• Previous experience in afternoon tea, breakfast, lunch, & dinner service (all areas not required).
• High standard of personal presentation in line with our uniform policy.

Benefits:

• Hotel Accommodation, Food, Golf & Spa discounts.
• Friends and family discounts.
• Recommend a Friend.
• Uniform (if required for your role).
• Free on-site parking.
• Complimentary use of Leisure Facilities.
• Employee Assistance Programme.