Food & Beverage Service Manager

Thwaites; Penrith; On-site; GBP 38,000 - 52,000; Full time

Benefits offered by this job

Tips paid monthly

Long service awards

Training & development opportunities

Apprenticeships available

Wage access (Stream)

Job summary

Daniel Thwaites is seeking an established Food & Beverage Service Manager to lead the Restaurant, Bar, Conference & Events teams, delivering exceptional hospitality and memorable guest experiences. You will manage day-to-day operations, staffing, budgeting, food safety, and training, working hands-on on the floor and with the Head Chef to drive service excellence and profitability.

The role requires flexible hours including mornings, evenings and weekends, with a supportive, fast-paced

Qualifications

• Experience in Food & Beverage management within hotel or high-volume hospitality.
• Strong operational knowledge across restaurant, bar, and events service.
• Experience managing rotas, budgets, stock, and driving profitability.
• Knowledge of food safety, health & safety and hospitality compliance.

Responsibilities

• Lead, motivate and inspire the F&B team across restaurant, bar and events to deliver service excellence.
• Manage day-to-day operation of all food and drink service areas.
• Conduct regular walk rounds and ensure high standards of service delivery.
• Brief teams on reservations, VIPs, dietary needs and events for seamless service.
• Be hands-on during service periods to support teams across all meals and events.
• Plan staffing levels and rosters in line with budgets and business needs.
• Coach and develop team through training and performance conversations.

Skills

Leadership

People management

Guest experience

Budgeting

Staff rostering

Food & Beverage service

Training & development

Job description

We're seeking an established and professional Food & Beverage Service Manager who thrives on creating amazing experiences for guests.

We'd love to meet you - Come and join the Daniel Thwaites family

Your day to day:

As Food & Beverage Service Manager, you'll lead the Restaurant, Bar, Conference & Events teams, creating a culture of exceptional hospitality while ensuring every guest receives a memorable experience that keeps them coming back. You'll be at the heart of the operation, balancing hands-on leadership with commercial and people management responsibilities.

• Lead, motivate and inspire a diverse food & beverage team across restaurant, bar and conference & events operations, driving service excellence at every opportunity
• Take overall responsibility for the day-to-day operation of all food and drink service areas
• Conduct regular operational walk rounds, ensuring service areas are prepared to the highest standards and ready to deliver exceptional guest experiences
• Review daily reservations, VIP arrivals, dietary requirements and upcoming events, briefing teams to ensure seamless service delivery
• Be a visible and hands-on leader during service periods, supporting your teams across breakfast, lunch, dinner, bar service and events when needed
• Plan staffing levels, produce cost-effective rotas and manage labour in line with budgets while ensuring the needs of the business are met
• Recruit, coach and develop your team through training, performance management and regular development conversations, helping colleagues reach their full potential.
• Work closely with the Head Chef to deliver outstanding experiences, menu launches and operational improvements
• Monitor financial performance, sales trends and stock controls, identifying opportunities to maximise revenue and profitability
• Ensure all food safety, health & safety and licensing requirements are fully adhered to, maintaining a safe environment for guests and colleagues
• Review guest feedback and performance metrics, driving continuous improvements in service quality and guest satisfaction.
• Collaborate with departments across the hotel to ensure clear communication and the successful delivery of conferences, events and guest experiences

Who are we looking for?

We're looking for an experienced Food & Beverage Manager who combines a passion for hospitality with strong commercial awareness and exceptional people management skills. You'll be someone who leads by example, thrives in a fast-paced environment and enjoys being visible on the floor, supporting your team and delighting guests.

This is a varied and hands-on role where no two days are the same. You'll need the flexibility to work mornings, evenings and weekends in line with the needs of the business.

You'll have:

• Previous experience in a Food & Beverage Management role within a hotel or high-volume hospitality environment
• Strong operational knowledge across restaurant, bar and ideally conference & events service (not essential)
• Experience managing rotas, budgets, stock control and driving profitability
• Good knowledge of food safety, health & safety and hospitality compliance requirements
• A passion for delivering outstanding guest experiences and continuously improving standards

In return, we are offering a rewarding role with scope for career progression along with;

• Tips paid monthly
• Long service awards, including free meals and free stays with your friends or family
• A fun environment where you will receive the training and support to develop and progress
• Apprenticeships available
• Stream - the ability to access up to 40% of your wages as you earn them each week
• Free meal whilst on duty
• Health cash plan with access to discounted perks
• Free parking
• Use of our brilliant gym on site and discounted Spa treatments
• 28 days annual leave (rising to 33 days after 5 years)
• Employee Assistance Programme
• Enhanced maternity and paternity pay
• Discounted accommodation, food and drink in our beautiful properties across the country
• Pension & Life assurance

INDHP